Ed Linger
Pittsburgh,PA
Summary
Personable fine dining server with in-depth knowledge of menu items, ingredients and wine pairings. Hospitable and welcoming individual offering several years of hands-on experience serving patrons in upscale restaurants. Polished in appropriately setting silverware, glassware and napkins and preparing tableside menu items. Customer-oriented individual possessing excellent memorization and customer service skills.
Overview
19
19
years of professional experience
Work History
Fine Dining Server
Eddie Merlots
Pittsburgh, Pennsylvania
09.2019 - 08.2024
- Took orders for food and beverages in a professional manner.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Accurately recorded orders in POS system while providing excellent customer service.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Responded quickly to guest inquiries or complaints in a professional manner.
Banquet Captain
Lidia’s Pittsburgh
Pittsburgh, PA
09.2009 - 09.2019
- Assisted in setting up banquet tables, chairs, and linens for events.
- Organized banquet staff to ensure efficient service of guests.
- Coordinated with food and beverage team on menu selections and serving times.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Coordinated setup, execution, and breakdown of banquet events, ensuring seamless operations.
- Asked customers about meals to assess satisfaction and collect vital feedback.
Fine Dining Server
Smith and Wollensky Steak House
Miami Beach, Florida
09.2005 - 10.2008
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Maintained smooth and efficient flow of guests into and out of assigned sections.
- Provided guests with information about menu items, made suggestions and took orders.
- Picked up food in kitchen and delivered to guests according to established protocols.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Utilized POS systems for order entry and processing with precision.
- Processed payments and handled cash and credit transactions with accuracy.
Education
GED -
East Liverpool High School
East Liverpool, OH08-1990
Skills
- Detail Oriented
- Exceptional customer service
- Upselling skills
- Upscale dining expertise
- Menu Memorization
Timeline
Fine Dining Server
Eddie Merlots
09.2019 - 08.2024
Banquet Captain
Lidia’s Pittsburgh
09.2009 - 09.2019
Fine Dining Server
Smith and Wollensky Steak House
09.2005 - 10.2008
GED -
East Liverpool High School
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