Ed Troutman
Wildwood ,MO
Summary
Dynamic Fixed Operations Manager with a proven track record at Genesis St. Charles, St. Charles Nissan, St. Charles Hyundai excelling in service department management and staff training. Expert in finance oversight and KPI tracking, I drive performance improvements and enhance customer satisfaction. Passionate about fostering teamwork and implementing innovative solutions to optimize operations and reduce costs.
Overview
8
8
years of professional experience
Work History
Fixed Operations Manager
Genesis St. Charles, St. Charles Nissan & Hyundai
St. Peters, MO
09.2018 - Current
- Managed service department operations to ensure efficient workflow and customer satisfaction.
- Oversaw inventory management, ensuring proper stock levels for parts and supplies.
- Trained and mentored staff on best practices in fixed operations and customer service.
- Coordinated scheduling for technicians to optimize repair times and service capacity.
- Developed processes to streamline communication between departments and enhance collaboration.
- Conducted regular assessments of operational performance to identify improvement areas.
- Facilitated training sessions on new tools and technologies for service department staff.
- Conducted regular performance evaluations for staff members.
- Maintained accurate records of labor hours, parts costs and other expenses related to repair services.
- Generated detailed reports summarizing operational data such as sales volumes, labor hours.
- Ensured that all safety regulations were adhered to in the workplace environment.
- Collaborated with other departments within the dealership on projects involving repairs or service activities.
- Participated in recruitment efforts by interviewing potential candidates for open positions in the Fixed Operations Department.
- Implemented strategies to reduce operating costs while maintaining quality standards.
- Created weekly schedules for fixed operations staff based on projected workloads.
- Ensured all employees adhered to company policies and procedures.
- Assisted with developing marketing strategies designed to increase revenue from fixed operations services.
- Analyzed customer feedback surveys to identify areas for improvement in customer service delivery.
- Monitored daily activities related to vehicle repair services, parts inventory control and warranty administration.
- Managed fixed operations staff of 84 employees, ensuring effective and efficient workflow.
- Evaluated current systems and processes used within the Fixed Operations Department and identified areas of improvement.
- Coached and mentored fixed operations staff to improve job performance and customer service delivery.
- Developed, implemented and monitored departmental policies, procedures and processes to ensure compliance with company standards.
- Organized monthly meetings with department heads to review progress towards established goals.
- Reviewed work orders for accuracy prior to invoicing customers for services rendered.
- Analyzed monthly financial reports for cost effectiveness in the Fixed Operations Department.
- Negotiated contracts with vendors and suppliers for repair parts at competitive prices.
- Conducted regular inspections of shop floor equipment and tools to ensure proper functioning.
- Resolved customer complaints regarding repairs or parts issues in a timely manner.
- Oversaw training programs for new hires to ensure they are up-to-date on industry standards and practices.
- Prepared staff work schedules and assigned team members to specific duties.
Fixed Operations Manager
General RV
Tampa Bay , FL
08.2017 - 09.2018
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented campaigns and promotions to help with developing goods and services.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored progress by establishing plans, budgets and measuring results.
Education
Some College (No Degree) - Business & Psychology
Mid America Nazarene University
Olathe KSSkills
- Service, Parts & Collision management
- Warranty administration
- Staff training and development
- Performance measurement
- Professionalism
- Improve performance
- Problem-solving aptitude
- Finance and accounting oversight
- Proficient in Microsoft CDK, Reynolds & Dealer Track
- Training management
- Recruitment and hiring
- KPI tracking
- Employee reviews
Affiliations
- I am a river kayaker. We love to camp on the banks of rivers. We pack it all in and pack it all out. LNT I love to ride motorcycles and often make destination trips in other parts of the country.
Accomplishments
- At St. Charles our team won CSI awards including best in the Nation (Genesis). The prestigious Global award (Nissan) and the top 100 store (Hyundai.
References
References available upon request.
Timeline
Fixed Operations Manager
Genesis St. Charles, St. Charles Nissan & Hyundai
09.2018 - Current
Fixed Operations Manager
General RV
08.2017 - 09.2018
Some College (No Degree) - Business & Psychology
Mid America Nazarene University