Henry Bender
Grand Island,FL
Summary
With over 30 years of experience in the RV industry, I have gained extensive knowledge and expertise in various roles, ranging from detail to sales and service management. For the past decade, I have excelled as a shop foreman, overseeing and coordinating operations to ensure smooth functioning of the facility to my current position as a Fixed Operations Manager for Camping World.
Throughout my career, I have developed a deep understanding of dealership operations, allowing me to efficiently manage all aspects of the business. My proficiency in this field enables me to deliver exceptional results and contribute to the success of any organization.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Fixed Operations Manager
Camping World
11.2024 - Current
- Enhanced team performance with regular coaching, feedback, and professional development opportunities.
- Collaborated with sales teams to promote a seamless transition from RV purchase to after-sales support.
- Fostered a culture of continuous improvement within the fixed operations department by encouraging employee feedback and implementing best practices from other successful dealerships or industries.
- Balanced short-term operational needs with long-term strategic planning, ensuring a consistently high level of performance in the face of changing business conditions or industry trends.
Shop Foreman
La Mesa RV Center
02.2013 - 10.2024
- Oversaw operations involving 17 technicians within a 30-bay facility.
- LP Qualifier through the Florida Department of Agriculture.
- Forklift Instructor
- RVIA Master Certified
- Spartan RV Chassis Qualified
- RVTI Level 4
- Responsible for all daily activities of the service department. Coaching parts, service and detail personnel. Managing equipment and facility maintenance. Maintaining customer relationships through trust and quality. Upselling every opportunity to maximize earnings potential.
Parts and Service Manager
Johnson Family RV
02.2012 - 02.2013
- Contracted to establish a new RV dealership
- Set up accounts with parts vendors and manufacturers
- Train and develop technicians
- Worked with Virginia Department of Labor to create an RV Apprenticeship Program still in use today
- Setup a service center and parts showroom with current and most used parts and products through Stag Parkeway
Owner/Operator
Coast to Coast RV Repair
04.2009 - 01.2012
- Owner and operator of mobile RV repair business
- Conducted all scheduling and repairs for retail customers at Campgrounds or home sites throughout central Florida
Sales Manager
Sun Coast RV
05.2006 - 09.2008
- Sales manager for an established dealership with 8 sales personnel
- Conducted all sales training weekly
- Desk all deals to maximize sales and profits
Sales Manager
Tom Johnson Camping Center
04.1998 - 01.2006
- Sales manager for one of the southeast largest Monaco, Fleetwood and American Coach dealerships
- Maximized sales and profits through daily sales meetings and weekly training
- Desk all deals and evaluate all trades
- Developed the internet sales department
- Traveled for NASCAR show team and attended several rally's across the country
- Earned salesman of the month on several occasions and was promoted to sales manager
- Attended the Sandler Sales Institute
- Trained and developed many salesman throughout my career through the Sandler System
Education
Year Long Sales Training And Continuing Education.
Sandler Sales Institute
Charlotte, NCMaster's degree - RV Technician
Eustis, FLFinance And Insurance Management Training. -
Ensuron Finance Group
Charlotte, NCSkills
- Heavy Equipment Operation
- Field Service
- Welding
- Mechanic Experience
- Automotive Diagnostics
- Brake Repair
- Suspension
- Fabrication
- Equipment Repair
- Service Technician Experience
- Hydraulics
- Electrical Experience
- Safety management
- Reynolds and Reynolds, IDS, Motello UKG dealership software
Certification
RVTI Level 4, 01/01/21, Present, Transferred RVIA Master Certification to RVTI Level 4
Timeline
Fixed Operations Manager
Camping World
11.2024 - Current
Shop Foreman
La Mesa RV Center
02.2013 - 10.2024
Parts and Service Manager
Johnson Family RV
02.2012 - 02.2013
Owner/Operator
Coast to Coast RV Repair
04.2009 - 01.2012
Sales Manager
Sun Coast RV
05.2006 - 09.2008
Sales Manager
Tom Johnson Camping Center
04.1998 - 01.2006
Master's degree - RV Technician
Year Long Sales Training And Continuing Education.
Sandler Sales Institute
Finance And Insurance Management Training. -
Ensuron Finance Group
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