Keeley Smith
Baltimore,MD
Summary
Recruiting Manager knowledgeable about full lifecycle of recruiting and adept at working with hiring managers to exact best strategies to meet hiring needs and maintain branding strategies. Effective at evaluating and selecting optimal advertising channels to attract desired candidates.
Overview
27
27
years of professional experience
Work History
Regional Recruiting Manager
Allied Universal Security
Baltimore, MD
09.2020 - Current
- Visited with regional locations to assess needs and develop methods to improve recruiting strategies.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Managed recruitment team and educated and mentored new advisors.
- Managed hiring events to drive candidates to specific branches.
- Developed lists of qualified candidates for corporate hiring managers.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Spearheaded operations of business development executives charged with all aspects of recruitment functions.
- Trained local staff on effective interview techniques
Marketing and Compliance Coordinator
Serendipity Healthcare
Baltimore, MD
09.2018 - Current
- Conduct compliance training programs and issued regular memos detailing compliant work practices to promote employee awareness of company policies.
- Develops and implement a plan for marketing services provided by Serendipity Healthcare's, Inc. PRP program.
- Provides training accomodations for participants and staff.
- Identify, recruit and screen eligible applicants for the program. Achievement of monthly performance-based goals are required.
- Collaborate with Program Director to ensure that all employees have completed orientation training courses.
- Reviews for accuracy, timeliness and relevance the encounter documentation (notes).
- Attends regularly scheduled clinical and general staff meetings.
- Collaborates with licensed mental health professionals to achieve monthly enrollment goals.
- Maintains liaison relationship with mental health professionals and other involved providers while marketing for new clients in the community.
- Closely coordinates with the internal audit functions.
- Completes quarterly Performance Measurement analysis and reports.
- Follow all program specific policies and procedures.
- Perform other related duties and responsibilities as deemed necessary that are assigned from Program Director and Rehabilitatation Specialist I.
Operations Manager
Parker Psychiatric Services, INC.
Baltimore, MD
11.2015 - 07.2018
- Recruited, hired and trained new employees company-wide.
- Built and maintained effective accounts receivable and cash flow monitoring systems.
- Developed and managed annual operating budgets for city and state contracts.
- Assessed clinical documentation to monitor management of health data and care plan coding.
- Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
- Managed payroll for employees at 5 different locations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
- Oversaw management of clinical documentation, billing reimbursement, resident rights and customer service.
- Organized proper transportation for clients to and from appointments, educational and extracurricular activities.
- Collaborated with treating psychiatrist to develop individual service plans for each resident.
House Manager
National Center on Institutions and Alternatives
Baltimore, Maryland
12.2012 - 11.2015
- Manages staff under my supervision to apply Quality Care to residents with Emotional Disturb behaviors.
- Youth In Transition - Providing Inner City Youths with Behavioral Modification and a safe environment awarded by the courts.
- Staffing - Payroll
- Managers are liaisons with families, other providers and service coordinators, keep track of Individuals Health, financial needs, social - recreation - leisure activities and act as advocates on their behalf.
- Medication Modification
- Supervising staff assigned under my supervision, etc..
Phlebotomist Examiner
EMSI, Examination Management Services, Inc
Baltimore, Maryland
07.2012 - 12.2012
- Examiners collect blood, perform EKG from Insurance applicants.
- Clinical Services subjects or Workplace and Wellness employees and applicants for employment for laboratory analysis.
- Blood withdrawal procedure by venipuncture (needle) or finger stick ( lancet).
- When performing a venipuncture, the technician will collect blood in a series of test tubes.
- When performing a finger stick, technicians will collect blood on a filter paper for a dried blood spot test or through capillary tube for hematocrit testing.
- Examiners/Technicians are responsible for centrifuging all blood specimens.
- Technicians are responsible for making sure all specimens are mailed out to the appropriate laboratories.
Behavior Technician
Chimes Inc
Baltimore, Maryland
01.2009 - 07.2012
- Individualized supports and services are implemented in a manner, which is culturally normative, age appropriate, and which focuses on individual strengths, needs, abilities, interests and desires.
- To make sure each individual attain his or her fullest potential and enhance his or her quality of life.
House Manager
Progress Unlimited, Inc
Owings Mills, Maryland
01.2005 - 05.2008
- Manages staff assigned under my supervision to apply Quality Care to residents with Developmental Disabilities.
- Assisting the team with programs that are individualized for each person based on their specific desires, needs and abilities.
- Managing and assisting staff to make sure the residents are properly groomed by doing ADLs, jobs, social relationships, recreation ( in their home and in the community etc.)
- Assist clients in pursuing their goals and interest.
Community Service Officer
Baltimore City Police Department
Baltimore, MD
12.1997 - 08.2005
- Received general supervision from an assigned supervisor at the Baltimore City Police station.
- Performed a variety of routine civilian field and office law enforcement duties in support of sworn personnel.
- Provided general administrative and clerical duties in support of Police Department activities and programs, and providing information to the general public.
- Completed routine crime reports through field interviews as well as over the phone or internet.
- Conducted field investigations.
- Entered and retrieved computerized data.
- Participated in the collection, processing and storage of evidence.
- Responded to violations of parking ordinances and issue citations as necessary.
- Coordinated after school, summer, and winter programs (ages 7-17).
Psychiatric Technician
University of Maryland Medical System
Baltimore, MD
05.1996 - 12.1997
- Provided individual supportive services, group psycho-education, and recreational/social rehabilitative services according to the Individualized Residential Treatment Plan and under the supervision of the Program Director and psychiatric nurse(s).
- Supplied direct care to consumers, and accompanied residents/patients on trips outside the facility for recreation or other appropriate reasons.
Education
B.S - Psychology
Coppin State University
Nursing Assistant Certification
American Red Cross Chesapeake Region
2015
Technology & Career Development Phlebotomy Technician -
STEIN ACADEMY
School of Health
2009
Skills
- Excellent interpersonal and coaching skills
- Hiring and retention
- Training and development
- Recruiting
- Compensation/payroll
- Employee relations
- Business process re-engineering
- Dedicated
- Strategic planning
- Procedure development
- Team building
- Multi-site operations
- Process improvement strategies
- Staff retention
- Relationship building
- Troubleshooting and problem solving
- Administering Disciplinary Procedures
- Relationship Building
- Budget Administration
- Advising Department Managers
Skills
administrative, administrative duties, caregiver, clerical, communicable diseases, clients, Developmental Disabilities, diagnosis, EKG, financial, Insurance, inventory, law enforcement, Notes, Director, Managing, Materials, meetings, office, nursing, Payroll, personnel, Phlebotomy, Police, policies, Progress, Quality, maintain records, safety, Staffing, supervisor, Supervising, supervision, Technician, phone, Treatment Plan, venipuncture
Interests
Group activities volunteer (United House of Prayer for All People)
Baltimore Burn Football Team (Professional Women's Football League)
Timeline
Regional Recruiting Manager
Allied Universal Security
09.2020 - Current
Marketing and Compliance Coordinator
Serendipity Healthcare
09.2018 - Current
Operations Manager
Parker Psychiatric Services, INC.
11.2015 - 07.2018
House Manager
National Center on Institutions and Alternatives
12.2012 - 11.2015
Phlebotomist Examiner
EMSI, Examination Management Services, Inc
07.2012 - 12.2012
Behavior Technician
Chimes Inc
01.2009 - 07.2012
House Manager
Progress Unlimited, Inc
01.2005 - 05.2008
Community Service Officer
Baltimore City Police Department
12.1997 - 08.2005
Psychiatric Technician
University of Maryland Medical System
05.1996 - 12.1997
B.S - Psychology
Coppin State University
Nursing Assistant Certification
American Red Cross Chesapeake Region
Technology & Career Development Phlebotomy Technician -
STEIN ACADEMY
School of Health