Microsoft Office (Word, Excel, Power Point, Etc)
Casey Barrett
______________________
Glenwood,AR
Summary
Hardworking employee enthusiastic about learning the business inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Competent at computer, technology, and equipment operation and extremely adept at learning new systems.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
4
4
Certificates
Work History
Operator
Resolute Forest Products
Glenwood, AR
09.2021 - Current
- Set up machines to start production cycles and controlled machine settings.
- Monitored employee actions for adherence to safety procedures.
- Prepared reports and technical documentation of day-to-day production processes.
- Inspected products and machines to maintain quality and efficiency.
- Inspected finished products for quality and adherence to customer specifications.
Service Advisor
Orr Nissan
Fort Smith, AR
07.2020 - 08.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Produced detailed estimates for customer's needs and up-sale opportunities.
- Preformed warranty administration and liaised with warranty companies on a daily basis.
Service Advisor
Crain Hyundai
Fort Smith, AR
02.2015 - 07.2020
- Maintained high customer satisfaction standards to meet or exceed targets.
- Produced detailed estimates for customer's needs and up-sale opportunities.
- Preformed warranty administration and liaised with warranty companies on a daily basis.
- Performed service manager duties as interim service manger as needed in department.
- Maintained department inventories, oversaw cashier duties, and tracked accounts payable/receivable.
Overnight Stock Associate
Sam's Club
Hot Springs, AR
06.2013 - 02.2015
- Unloaded arriving product stock and moved to store display areas.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Met incoming trucks and used forklifts to move pallets to staging areas.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Designed and constructed advertising signs to attract customers and promote sales.
Department Manager
Walmart
Hot Springs, AR
10.2001 - 01.2013
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Education
High School Diploma -
Columbia Christian School
Magnolia, AR 05.1994 - 05.2001
No Degree - Nursing/Computer Science
National Park College
Hot Springs, AR 08.2010 - 05.2012
Skills
Technical Support
Complaint resolution
Sales expertise
Recordkeeping strengths
Account management
Software
Reynolds and Reynolds Software
CDK Software
Certification
CPR Certified
Timeline
Operator
Resolute Forest Products
09.2021 - Current
Certified Nissan Service Advisor
12-2020
Service Advisor
Orr Nissan
07.2020 - 08.2021
Master Certified Hyundai Service Advisor
05-2018
Service Advisor
Crain Hyundai
02.2015 - 07.2020
Overnight Stock Associate
Sam's Club
06.2013 - 02.2015
Forklift Certified
09-2012
CPR Certified
06-2011
No Degree - Nursing/Computer Science
National Park College
08.2010 - 05.2012
Department Manager
Walmart
10.2001 - 01.2013
High School Diploma -
Columbia Christian School
05.1994 - 05.2001