Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Eda Akyuz

Newton

Summary

Dedicated customer service representative with a proven ability to resolve inquiries efficiently. Skilled in active listening and problem-solving, committed to enhancing client satisfaction and loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Dominos's Pizza
Wayland, MA
02.2025 - 04.2025
  • Assisted customers with order placement and inquiries, ensuring accurate and timely service.
  • Managed cash register operations, processing payments efficiently and accurately.
  • Collaborated with team members to maintain cleanliness and organization of work area.
  • Handled customer complaints professionally, providing effective solutions to enhance satisfaction.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Lawyer

ATA LAW OFFICE
02.2021 - 06.2024
  • Developed client relationships through effective communication and tailored legal solutions.
  • Built lasting relationships with clients by demonstrating integrity, dedication, and a genuine commitment to their success.
  • Negotiated favorable settlements for clients, utilizing strong interpersonal skills and strategic thinking to reach mutually beneficial agreements.
  • Delivered exceptional client service through attentive listening, empathetic understanding, and creative problem-solving to address individual needs.
  • Drafted precise contracts that clearly outlined obligations between parties while anticipating potential areas of conflict or dispute.

Restaurant Team Member

KEBAP HOUSE
TURKIYE
03.2020 - 01.2021
  • Operated kitchen equipment and maintained cleanliness standards to ensure safe food preparation.
  • Assisted in training new team members on menu items and customer service protocols.
  • Handled cash transactions accurately while providing exceptional customer service.
  • Collaborated with kitchen staff to streamline food preparation processes during peak hours.

Customer Satisfaction Representative

Housewares and Things
TURKIYE
04.2016 - 01.2020
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery.
  • Analyzed customer feedback to identify trends and recommend actionable improvements.
  • Trained new representatives on best practices for handling customer interactions effectively.

Education

Bachelor of Science - Law

ANTALYA BILIM UNIVERSITY
TURKIYE
06-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Dominos's Pizza
02.2025 - 04.2025

Lawyer

ATA LAW OFFICE
02.2021 - 06.2024

Restaurant Team Member

KEBAP HOUSE
03.2020 - 01.2021

Customer Satisfaction Representative

Housewares and Things
04.2016 - 01.2020

Bachelor of Science - Law

ANTALYA BILIM UNIVERSITY
Eda Akyuz