Summary
Overview
Work History
Education
Skills
Custom
Custom
Certification
Languages
Timeline
Generic

Eda Eren

Arlington,USA

Summary

With over 5 years of experience in customer service, visual design, sales support and airbnb management, I have a wide range of skills including Microsoft Excel, CPR, First Aid, teamwork and organisation. I have experience maintaining positive customer interactions, developing visually engaging design concepts, and effectively recommending products that will increase customer satisfaction. With this background, I am equipped with a detail-oriented approach, tackling challenges and being ready to contribute to team goals in dynamic environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Airbnb Host

Airbnb
Arlington, VA
02.2023 - Current
  • Greeted guests upon arrival and provided information about the property and local area.
  • Organized and maintained a clean, safe, and inviting environment for guests.
  • Responded to guest inquiries in a timely manner by phone, email, or text.
  • Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
  • Maintained an organized system for tracking bookings, payments, cancellations, reviews.
  • Developed strategies to maximize profits from short-term rentals.
  • Advised guests on attractions in the local area based on their interests.
  • Performed regular inspections of properties prior to guest arrivals to ensure safety standards were met.
  • Resolved customer service issues quickly and professionally when they arose.

Private Nanny

Lisa Marie
Miami, FL
08.2022 - 09.2023
  • Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
  • Provided supervision and guidance to ensure safety of children in all situations.
  • Maintained a safe, healthy and nurturing environment for the children in their home.
  • Took children on outings such as parks, library visits, sports events or educational trips.
  • Engaged in creative play with the children such as reading stories, playing games or drawing pictures.

Breakfast Attendant/Housekeeper

Topside Inn
Boothbay Harbor, Maine
05.2021 - 10.2021
  • Greeted guests upon arrival and provided menus for breakfast selections.
  • Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.
  • Replenished food items on the buffet line in a timely manner.
  • Provided excellent customer service by responding promptly to guest requests and inquiries.
  • Stocked beverages, coffee pots and other supplies in the dining area as needed.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Effectively multitasked within fast-paced environment..
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Changed bed linens and towels, tidied up rooms. Cleaned bathrooms.

Housekeeper

Waves Oceanfront Resort
Old Orchard Beach, ME
07.2020 - 09.2020
  • Changed bed linens and towels, tidied up rooms. Cleaned bathrooms. Stocked amenities.
  • Emptied trash receptacles throughout the property.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Communicated with maintenance team on damages to repair.

Visual Designer

Decathlon
Turkey
02.2019 - 04.2020
  • Consulting with the project team and determining visual design preferences and expectations.
  • Developed style guides to ensure consistency across all visuals.
  • Researched new trends in design to stay innavator current on industry changes.

Sales Assistant

LC WAIKIKI
Turkey
03.2019 - 12.2019
  • Recommending products or merchandise to help customers
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Assisted customers with returns, exchanges and refunds.
  • Provided customer service by answering questions, resolving problems.

Customer Service

Enerjisa
Turkey
06.2018 - 03.2019
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Managed client relationships and provided exceptional customer service.
  • Managed daily operations of the Customer Service Department.
  • Developed processes for managing customer service inquiries efficiently.

Logistics Intern

Ceva
Turkey
01.2013 - 11.2013
  • Assisted in tracking and monitoring of shipments to ensure timely delivery.
  • Organized and maintained inventory records for all incoming and outgoing shipments.
  • Provided support to customers regarding order status inquiries.
  • Investigated discrepancies between orders placed and goods received.
  • Prepared documents required for customs clearance of imported goods.

Education

Bachelor's Degree - Aviation Management

Iskenderun Technical University
06.2020

Bachelor's Degree - Business Management

Anadolu University
06.2020

Associate Degree In Logistics - Logistics Management

Adnan Menderes University
06.2014

Skills

  • Microsoft Excell
  • CPR, First Aid
  • Teamwork
  • Organization
  • Maintenance Coordination
  • Calendar scheduling
  • Interior design
  • Guest Relations
  • Client Consultations
  • Effective Communication

Custom

Turkish

Custom

  • Swimming
  • Drawing
  • Florist
  • Organization
  • Design and Styling
  • Nutritional Cooking
  • Yoga
  • Pilates

Certification

  • E- Trade
  • Foreign Trade
  • Cup cake, Muffin, Macaron
  • First Aid/CPR
  • Customer Services and Sales Techniques
  • Occupational Healt and Safety

Languages

Turkish
Native/ Bilingual

Timeline

Airbnb Host

Airbnb
02.2023 - Current

Private Nanny

Lisa Marie
08.2022 - 09.2023

Breakfast Attendant/Housekeeper

Topside Inn
05.2021 - 10.2021

Housekeeper

Waves Oceanfront Resort
07.2020 - 09.2020

Sales Assistant

LC WAIKIKI
03.2019 - 12.2019

Visual Designer

Decathlon
02.2019 - 04.2020

Customer Service

Enerjisa
06.2018 - 03.2019

Logistics Intern

Ceva
01.2013 - 11.2013

Bachelor's Degree - Aviation Management

Iskenderun Technical University

Bachelor's Degree - Business Management

Anadolu University

Associate Degree In Logistics - Logistics Management

Adnan Menderes University

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Eda Eren