Eda Ozbay

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
• Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
• Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
• Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
• Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
• Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
• Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
• Managed daily office operations and ensured smooth workflow.
• Oversaw inventory management and ordered office supplies as needed.
• Implemented office policies and procedures to enhance efficiency.
• Organized team meetings and prepared agendas for discussions.
• Trained new employees on office protocols and software systems.
• Successfully achieved production goals set forth by corporate, increasing office's overall revenue.
• Monitored patient progress and adjusted treatment plans as necessary.

• 8+ years of experience as a Dental Office Manager, overseeing day-to-day operations and administrative functions.
• Proficient in managing staff, scheduling appointments, coordinating insurance billing, and maintaining accurate patient records.
• Strong knowledge of dental terminology, procedures, and regulations to ensure compliance with industry standards.
• Excellent interpersonal skills, able to effectively communicate with patients, staff, and vendors to ensure a positive and professional work environment.
• Proven ability to develop and implement office policies, streamline processes, and improve overall efficiency.
• Familiarity with dental software systems, including practice management

• Increasing overall revenue of the oral surgeon by consistently achieving monthly production goal.
• Directing patient care by organizing schedules and duties of employees.
• Formulating sound decisions in a high-pressure, fast-paced dental office.
• Developing a network of dentists and dental specialists to co-manage patients.
• Coordinating office presentations to local dentists, community groups and nursing homes.
• Working with online software tools, email blast campaigns, and other online marketing efforts.
• Organize and oversee supply purchases, equipment upgrades, and operations expenses.
• Assist patients with completing insurance paperwork, filling insurance claims, and collecting outstanding debts.
• Communicate with all outside third-party financing companies offered to patients.
• Assisting with recruiting, interviewing, hiring, and job ad placements.

Smile Center, Palm Harbor, FL

• Responsible for clerical duties such as filing, keeping record, scheduling and handling phone calls.
• Verified insurance benefits, submitted insurance claims and medical billing.
• Worked with Dental Program Dentrix.
• Adhered to strict HIPAA guidelines at all times to protect patient privacy.
• Educated patients on postoperative care, including how to protect dental work and boost healing.