Janice Allen
Clifton Hill,MO
Summary
Resourceful Agent known for high productivity and efficient task completion. Specialize in negotiation, client relationship management, and problem-solving skills. Excel in communication, adaptability, and teamwork to achieve goals and exceed expectations.
Overview
23
23
years of professional experience
Work History
Senior Sales Center Agent
Soft Surroundings
Mexico, MO
05.2019 - 01.2024
- Developed customer relationships and ensured satisfaction with services.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Responded to client inquiries and resolved issues promptly.
Office Manager
Lyons Trucking and Kramer Trucking
Hallsville, MO
07.2001 - 02.2019
- Maintained confidential records relating to personnel matters.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Assisted in recruiting, onboarding and training new employees.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Monitored inventory levels and placed orders when needed.
- Provided training to new hires on office policies and procedures.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Processed payroll accurately ensuring all employees were paid on time.
- Administered payroll and maintained proper documentation of employee personnel.
Education
High School Diploma -
Mexico High School
Mexico, MO05-1975
Skills
- Customer service abilities
- Organizational Skills
- Customer Complaint Resolution
- Order Fulfillment
- Sales closing
- Problem-Solving
- Positive Attitude
Timeline
Senior Sales Center Agent
Soft Surroundings
05.2019 - 01.2024
Office Manager
Lyons Trucking and Kramer Trucking
07.2001 - 02.2019
High School Diploma -
Mexico High School
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