Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

EDDA MAGANA

Grand Prairie,Tx

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Background includes working in both administrative and customer-facing positions. Top strengths include data entry, payment processing and advanced use of Excell and microsoft. Fluent in English and Spanish.

Overview

7
7
years of professional experience

Work History

Account Manager/Title Clerk

First Texas Auto Credit
10.2022 - Current
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Enhanced product quality by implementing detailed inspection procedures and documentation processes.
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.
  • Received and processed paperwork for titles.

Order Entry/ Returns Specialist

Good Sportsman's Warehouse
10.2021 - 05.2022
  • Completed accurate order entry and data verification.
  • Communicated with customers to answer questions and perform account maintenance.
  • Documented shipping information for orders and tracked packages when necessary.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.

Server

La Marea
06.2017 - 10.2021
  • Served tables and worked together as a team to accomplish good customer service
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

No Degree - Accounting

Dallas College
Las Colinas
01.2026

Skills

  • Communication
  • Organization
  • Teamwork and Collaboration
  • Fast paced
  • Excel
  • Microsoft
  • Customer Service
  • Report Writing
  • Account Management
  • Attention to Detail
  • Title Processing
  • Loan Documentation

Languages

English
Spanish

Timeline

Account Manager/Title Clerk

First Texas Auto Credit
10.2022 - Current

Order Entry/ Returns Specialist

Good Sportsman's Warehouse
10.2021 - 05.2022

Server

La Marea
06.2017 - 10.2021

No Degree - Accounting

Dallas College

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