Eddie Brown
Summary
Dynamic leader with a proven track record in operations management and customer service, notably at Kings Cleaning Disinfect Llc. Excelled in building strong relationships and enhancing customer satisfaction. Skilled in documentation and sales negotiation, demonstrating a strong work ethic and decision-making abilities.
Overview
6
6
years of professional experience
Work History
Owner/Operator
Kings Cleaning Disinfect Llc
04.2022 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded proactively and positively to rapid change.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
Personal Trainer
Fitness International LLC
12.2023 - 09.2024
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
Shipping and Receiving Specialist
Harley Davidson of Atlanta
02.2021 - 03.2023
- Managed high volumes of inbound shipments, verifying accuracy and promptly addressing any discrepancies.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Served as point person for all shipping-related inquiries from both internal departments and external customers.
- Developed strong relationships with vendors, ensuring timely deliveries and effective communication.
Shipping and Receiving Specialist
South East Harley Davidson
05.2019 - 02.2021
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Managed high volumes of inbound shipments, verifying accuracy and promptly addressing any discrepancies.
- Developed strong relationships with vendors, ensuring timely deliveries and effective communication.
- Served as point person for all shipping-related inquiries from both internal departments and external customers.
Education
V-twin
Power Sport Institute
Cleveland, Ohio08-2018
High School Diploma -
Maple Heights High
Maple Heights Ohio06-2013
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales negotiation
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Trailer maintenance
- Emergency response
- Trained in ohio safety regulations
Timeline
Personal Trainer
Fitness International LLC
12.2023 - 09.2024
Owner/Operator
Kings Cleaning Disinfect Llc
04.2022 - Current
Shipping and Receiving Specialist
Harley Davidson of Atlanta
02.2021 - 03.2023
Shipping and Receiving Specialist
South East Harley Davidson
05.2019 - 02.2021
V-twin
Power Sport Institute
High School Diploma -
Maple Heights High
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