Dynamic leader with extensive experience in operations management and quality control, honed at Horry County Schools and notable franchises. Excelled in regulatory compliance, driving staff excellence, and enhancing customer satisfaction. Skilled in business analysis and adaptability, achieving high standards in service delivery and operational efficiency.
Nutritional Services Manger: Supervision of staff to fulfill quality meals at North Myrtle Beach High to an enrollment of over 1400 students and staff. Training of Operators to perform cashiering, proper use of equipment, meal compliance, and overall hospitality. Orders placed to various vendors to satisfy meal components to ensure requirements are met for meal compliance. Establishing patterns in cleanliness and hospitality to ensure the highest standards are met. Tracking of inventories, daily production records, employment hiring and training opportunities for growth. Processing of all paperwork to include vendor invoices, daily state production records, reports to district, and time reporting of staff. Maintaining high scores on DHEC visits. Satisfying onsite Principal and District Nutritional Services department to ensure smooth operation and cooperation with other various departments.
General Manager: Oversaw quality hiring and training of crew and managers, managing customer satisfaction through customer feedback and surveys. Ordering though vendors, maintaining labor and food costs to promote profitability. Scheduling to satisfy for projected growth. Upon hire at Horry County Schools, I stepped back to part time shift management.
Senior Assistant Manager: Scheduling of staff to ensure coverage and growth. Daily/weekly inventories to maintain proper food cost. Training of staff to achieve goals.
Assistant Manager: Monitoring cash handling through cashiers. Establish and oversee production levels. Ordering of product from venders. Managing people, product and equipment to ensure Profit and Loss goals are met. Providing quality customer service.
WORKKEYS Certification
QUALIFIED LEVEL: Gold
CERTIFICATE ID: MFGCJZ64237G
ISSUE DATE: Mar 18, 2018
WORKKEYS Certification
QUALIFIED LEVEL: Gold
CERTIFICATE ID: MFGCJZ64237G
ISSUE DATE: Mar 18, 2018