Hi, I’m
FELICIA BURKLEO
Fairfield,CA
In any given moment, we have two options: To step forward into growth, or to step back into safety . Growth must be chosen again and again, fear must be overcome again and again.
Abraham Maslow
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating a dynamic team. Knowledgeable in food safety and sanitation protocols, Menu planning , training and operational efficiency.
Overview
8
years of professional experience
1
Certification
Work History
Meals on Wheels
Nutrition Services Manager
03.2022 - 11.2024
Job overview
- Ensured compliance with all relevant regulations, including health department guidelines and accreditation requirements related to food service operations.
- Streamlined menu planning process through the implementation of a comprehensive database system to track dietary preferences and restrictions.
- Maintained high hygiene standards with regular staff training on sanitation and cleanliness procedures.
- Promoted a culture of continuous improvement within the nutrition services team, encouraging feedback and implementing suggestions for enhancements to service provision.
- Fostered a positive work environment by promoting open communication, teamwork, and employee recognition initiatives.
- Enhanced team performance by providing ongoing coaching, feedback, and professional development opportunities for nutrition services staff.
- Conducted regular audits of food safety processes, ensuring adherence to strict HACCP protocols at all times.
- Purchased food and cultivated strong vendor relationships.
- Worked with clients to ensure they were happy with their meals and delivery experience.
BJ's Restaurant & Brewhouse
Senior Manager
09.2020 - 03.2022
Job overview
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency in managing budget.
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Evaluated hiring, firing, and promotions requests.
Red Robin
Manager
01.2018 - 01.2020
Job overview
- Supervise Restaurant staff
- Improve performance through ongoing training, attention to detail and empathetic problem-solving methods
- Resolve staff and guest conflicts in a professional courteous manner
- Inventory and vendor ordering
- Projections for food needs as well as cost's
- Admin tasks including corporate communications, responding to emails from guests
- All scheduling for my departments
Chianti Osteria
General Manager
01.2017 - 01.2018
Job overview
- In charge of recruiting and hiring all restaurant staff
- Implemented a new training syllabus and strengthened lead staff by encouraging new goals and standards with positive reinforcement
- Organized all Admin procedures with accountability to new goals
- Projected sales growth, and actively worked with the community to push sales
Education
Solano Community CollegeFairfield, Ca
Liberal Arts
04.2001
Skills
- Articulate Communicator
- Excellent listener
- Friendly, courteous, and service oriented
- Best under pressure
- Skilled trainer/mentor
- Recruiting and Hiring Talent
- Quality Assurance
- Microsoft office
- Food safety compliance
- Organizational skills
Hobbies and Interests
- Reading
- Beach combing
- My Art
- Cooking
- Travel
- Community outreach with the Homeless.
Certification
- Cosmetology License - California Board of Cosmetology.
- TIPS (Training for Intervention Procedures) Alcohol Certification – Health Communications, Inc.
- EcoSure Health Department Intelligence Certificate – Ecolab.
- Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
- HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
Timeline
Nutrition Services Manager
Meals on Wheels
03.2022 - 11.2024
Senior Manager
BJ's Restaurant & Brewhouse
09.2020 - 03.2022
Manager
Red Robin
01.2018 - 01.2020
General Manager
Chianti Osteria
01.2017 - 01.2018
- Cosmetology License - California Board of Cosmetology.
- TIPS (Training for Intervention Procedures) Alcohol Certification – Health Communications, Inc.
- EcoSure Health Department Intelligence Certificate – Ecolab EcoSure.
- Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
- HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
Solano Community College
Liberal Arts
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