Taniyah Crawford
Patient Access Representative
Fairfield,CA
Summary
Dedicated professional with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in Extensive hands-on training in all facets of patient care and customer service.
Overview
4
4
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Patient Access Representative
Boomerang Healthcare
Fairfield , CA
02.2024 - 04.2025
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Verified patient insurance eligibility and entered patient information into system.
Sales Representative
Verizon
Vallejo, CA
12.2022 - 01.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Generated new sales leads through cold calling and networking activities.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Contact Representative
Internal Revenue Service
Oakland, CA
11.2020 - 09.2021
- Manage large amounts of incoming phone calls, handle customer complaints and provide appropriate solutions, process orders, forms, applications, and request
- Promptly responded to inquiries and requests from customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
Education
High School Diploma -
Fairfield High School
08.2015 - 06.2020
Associate of Arts -
Solano Community College
Fairfield, California, CA 11.2024 - Current
No Degree - Clinical Medical Assistant
CALRegional
Fairfield, CASkills
- Customer service
- Communication
- Patient registration
- Insurance verification
- Problem-solving
- Verbal and written communication
- Data entry
Experience Level
- Experienced
Certification
- First Aid
- Basic Life Support
Timeline
Associate of Arts -
Solano Community College
11.2024 - Current
Patient Access Representative
Boomerang Healthcare
02.2024 - 04.2025
Sales Representative
Verizon
12.2022 - 01.2024
Contact Representative
Internal Revenue Service
11.2020 - 09.2021
High School Diploma -
Fairfield High School
08.2015 - 06.2020
No Degree - Clinical Medical Assistant
CALRegional