Eddie Correa
Midfirst Bank
Edmond,Ok
1
Language
22
years of professional experience
Utilize extensive management experience to foster a productive work environment and with strong leadership skills promote teamwork, company policy and procedure adherence. Dedicated and effective manager with 14 years experience at Bank of America. Excellent problem solving, interpersonal, management and team building skills. Able to successfully define business requirements, and process improvement opportunities, while building partnerships with executive management. Manage small to large projects. Provide customer focused solutions and superior customer service. Recognized as being self motivated, detail oriented, results driven and an analytical thinker.
Work History
AVP Digital Quality Assurance Tester Supervisor
1 Year 2 Months- Managed diverse projects, ensuring adherence to timelines and quality standards
- Assessed project requirements and scope
- Meet aggressive testing and project deadlines
- Coordinate cross business divisions technology testing
- Coordinated technology testing across multiple business divisions, enhancing collaboration and efficiency
- Responsible for managing and approving new releases
- Created and managed defect reporting systems to track project status and drive resolution
- Organized and tracked project tasks in Jira
- Maintain team’s workload
- Project Sizing
- Mentor Intern inter to become a full time employee
- Create and manage defect reporting on project status
- Manage Jira content
- Foster relationships with multiple lines of business outside Digital Platform
- Effectively communicate with executive management on project status and reports
- Responsible for resource planning
- Responsible for creating and maintaining test data
- Responsible for offering Quality Assurance testing to other departments
Sr Software QA Consultant IV
6 Years 8 Months- Created and executed test scripts to validate technology implementation changes
- Conducted manual testing for various technology projects
- Meet aggressive testing and project deadlines
- Assessed project requirements for accurate sizing
- Create and manage defect reporting on project status
- Direct support for script author and testers
- Manage large and small projects
- Communicated project status and reports to executive management to ensure alignment and transparency
- Provided direct assistance to script authors and testing teams
- Oversaw access management for multiple systems and databases
- Oversaw content management on SharePoint platform
- Responsible to keeping stakeholders abreast of all testing artifacts
- Developed and maintained relationships with multiple lines of business to facilitate collaboration and support
Digital Quality Assurance Tester Supervisor
1 Year 8 Months- Create and execute test scripts for technology implementation changes
- Executed manual testing on various projects to ensure quality assurance.
- Managed projects of varying scales, ensuring timely delivery and quality assurance
- Conducted project sizing to assess required resources and timelines.
- Serve as the SME for all of Digital Baking applications
- Manage large and small projects
- Coordinated technology testing across multiple business divisions, enhancing collaboration and results
- Requirements analysis and sizing
- Created and managed defect reporting to track project status and ensure issue resolution
- Organized and maintained Jira content for effective project tracking.
- Manage Jira content
- Foster relationships with multiple lines of business outside Digital Platform
- Provided mentorship to interns, guiding them in project tasks and professional development.
- Manage and maintain vendor relationships
- Document know how articles
- Effectively communicate with executive management on project status and reports
- Hired new employees
Digital Quality Assurance Tester
3 Years 1 Month- Create and execute test scripts for technology implementation changes
- Managed projects of varying sizes, ensuring timely delivery and adherence to quality standards
- Assessed project requirements for accurate sizing.
- Create and manage defect reporting on project status
- Manage large and small projects
- Coordinated technology testing across multiple business divisions, enhancing collaboration and ensuring comprehensive coverage
- Communicated project status and reports clearly to executive management, facilitating informed decision-making
- Effectively communicate with executive management on project status and reports
- Oversaw content organization in Jira for better project tracking.
- Responsible to keeping stakeholders abreast of all testing artifacts
- Developed relationships with multiple lines of business outside Digital Platform
Cash Operations Manager
1 Year 5 Months- Manage day-to-day cash operations including research and resolution of the most complex problems ensuring strict federal and internal policies are adhered to.
- Managed day-to-day cash operations, resolving complex issues while ensuring compliance with federal and internal policies.
- Exercise the usual authority of a manager concerning staffing, scheduling, performance appraisals, promotions, and employee salary recommendations to achieve maximum operating efficiency.
- Implement process improvement and quality control initiatives while simultaneously tracking, monitoring, and addressing specific exception results and informing staff via quality alert emails.
- Knowledge of business and industry quality assurance management practices, capabilities, capacities
- Implemented process improvements and quality control initiatives, tracking exceptions and communicating results to staff through quality alerts.
- Working knowledge of lending laws and regulations including FDCPA, FCRA, OCC Mortgage Servicing, UDAAP, BSA/AML, OFAC, Reg Z, etc.
- Strong understanding of assistance products as it relates to Fannie Mae, Freddie Mac, GNMA, VA, USDA, FHA, HUD and Conventional investor types.
- Analyze logic used to generate queues for staff, identify opportunities, and update logic as needed.
- Analyzed logic used to generate queues for staff and identified opportunities.
- Created reports to verify accurate posting of funds throughout various servicing stages.
- Conducted comprehensive production testing to ensure system functionality and performance.
VP, Project Manager
3 Years- Manage large and small projects
- Meet aggressive testing and project deadlines
- Conducted project sizing assessments to determine resource needs and timelines
- Coordinate cross business divisions technology testing
- Achieved aggressive testing and project deadlines through strategic planning and resource allocation
- Create and manage defect reporting on project status
- Communicated project status and reports to executive management, ensuring alignment and transparency on progress
- Project Sizing
- Direct support for script author and testers
- Manage access to multiple systems and databases
- Facilitated onboarding process for new hires to ensure smooth integration into the team
- Oversaw SharePoint content management to ensure accurate and up-to-date information
- Provided solutions for staffing conflicts
- Manage SharePoint content
- Maintained order within all of our staff when conflicts arose
- Cultivated relationships with multiple lines of business outside Home Loans to facilitate collaboration and support project objectives
AVP, Project Consultant
2 Years 10 Months- Manage large and small projects
- Managed various projects of different scales to ensure successful completion.
- Coordinate cross business divisions technology testing
- Create and execute test scripts for technology implementation changes
- Support production technology certification
- Communicated project status and updates to executive management, facilitating informed decision-making
- Created and managed defect reporting system for tracking project issues, enhancing visibility and accountability
Team Manager
6 Years- Managed team of 10 + analysts (both stateside and off-shore)
- Consistently exceeded monthly service level agreements
- Maintained scheduling and coverage to ensure operational efficiency
- Facilitated in managing technology deployments and able to trend impact to production
- Provided trending, analysis, and resolution for management review, enhancing decision-making processes
- Provided mentorship to employees to enhance their skills and knowledge. for personal and professional growth
- Developed and facilitated new hire on the job training
- Developed and implemented training material for Virtual Call Center project
- Worked and communicated with key business partners and executives to ensure compliant and quality system resolutions
- Collaborated with peers on projects to enhance customer quality and service delivery
- Developed and implemented internal metrics for direct reports to provide continuous feedback and growth opportunities
Education
High School Diploma
Skills
Scheduling
User acceptance testing
Requirements analysis
Time management
Microsoft Office proficiency
Independent and team collaboration
Ablee to develop and adapt to new policies
processes and proceduress
Employee mentoring
Call center management
Digital Banking Services
Testing methodologies
Manage technology call center support teams
Agile methodologies
Process management oversight
Resource allocation
Cross-functional team leadership
Team leadership
Cloud-Based Testing
Automated Testing Tools
Microsoft Office
Cross-Functional Collaboration
Data Visualization Techniques
Incident Management Systems
Defect Tracking Tools
Test Management Solutions
Digital Collaboration Tools
Financial Services Software
Payment Processing Systems
Risk Management Solutions
Agile Methodologies
Teamwork and collaboration
Stress Management Techniques
API Testing Tools
Project oversight
Loan Servicing
Microsoft Office Applications (Word
Excel
PowerPoint)
Strong Microsoft Office applications knowledge
AS/400 ISeries
Staff oversight
Symposium CCM
Crystal reporting
Tivoli Maximo Ticketing System
Remedy Ticketing System
Rally
Fiserv
Leadership
Nautilus
Team collaboration
SOAPUI
Onboarding
Resource Management
Data-Driven Decisions
Continuous Learning
Performance Metrics
Stakeholder Engagement
Client Relationship Management
Project Timeline Management
Process Improvement
Languages
Spanish
Native or Bilingual
Timeline
AVP Digital Quality Assurance Tester Supervisor
Midfirst Bank
03.2025 - 05.2026Read More
Digital Quality Assurance Tester Supervisor
Midfirst Bank
07.2023 - 03.2025Read More
Digital Quality Assurance Tester
Midfirst Bank
07.2020 - 08.2023Read More
Sr Software QA Consultant IV
Bank of America
07.2018 - 03.2025Read More
Cash Operations Manager
Caliber Home loans
04.2017 - 09.2018Read More
VP, Project Manager
Bank of America
05.2013 - 05.2016Read More
AVP, Project Consultant
Bank of America
07.2010 - 05.2013Read More
Team Manager
Bank of America
07.2004 - 07.2010Read More
North Dallas High School
High School Diploma
Read More