Eddie Fonseca
Miami
Summary
Results-driven Business Process Analyst with expertise in SQL and Tableau, delivering actionable insights that improved key metrics by 15% at WellMed Medical Management. Proven ability to collaborate cross-functionally and optimize reporting processes, enhancing data accuracy and efficiency. Skilled in data visualization and stakeholder management, driving impactful business decisions.
Overview
13
13
years of professional experience
Work History
Business Process Analyst
WellMed Medical Management
12.2020 - Current
- Developed Tableau and Power BI dashboards to track KPIs and performance trends, enhancing data-driven business decision-making
- Translated complex datasets into clear, actionable insights for leadership through data storytelling
- Automated SQL reporting pipelines, reducing manual reporting time by 40% and improving data accuracy
- Led root cause analysis to identify performance drivers, contributing to a 15% improvement in key metrics
- Partnered cross-functionally to define analytics needs and deliver scalable reporting solutions, aligning insights with organizational goals
- UnitedHealthcare
Business Analyst
UnitedHealthcare
11.2016 - 12.2020
- Conducted ad hoc analysis to inform strategic initiatives and operational decisions
- Collaborated cross-functionally to improve processes and develop analytics solutions
- Optimized processes to enhance reporting accuracy and efficiency
- Developed reporting frameworks and dashboards for monitoring KPIs and business performance
HEDIS Sr. Project Coordinator
Molina Healthcare
12.2015 - 11.2016
- Coordinated large-scale data initiatives to ensure accuracy and compliance with HEDIS standards
- Managed project timelines and stakeholder communications to align multiple project objectives
- Analyzed performance trends to identify and implement operational improvements
Retail Sales Associate
Forever 21
Miami
04.2015 - 12.2015
- Increased sales through product recommendations and upselling techniques
- Provided high-volume customer service, enhancing customer satisfaction and loyalty
- Supported merchandising displays in-store, contributing to an engaging shopping environment
- Collaborated with team to meet store performance goals
Retail Sales Associate
Express, LLC
Miami
01.2013 - 04.2015
- Exceeded sales targets through personalized customer engagement
- Supported visual merchandising, enhancing product visibility and driving conversion
- Maintained inventory flow, ensuring optimal product availability
- Monitored sales trends and product performance, informing merchandising decisions
Education
Bachelor of Arts - Health Services Administration
Florida International University
Miami, FLSkills
- KPI development
- Data validation and dashboard development
- Sales analysis
- SQL and Excel
- Tableau and Power BI
- Data visualization
- Data warehousing
- Cross-functional collaboration
- Stakeholder management
- Root cause analysis
- Project coordination
- Strategic analysis
- Quality reporting
- Presentation skills
- Innovation and creativity
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Business Process Analyst
WellMed Medical Management
12.2020 - Current
Business Analyst
UnitedHealthcare
11.2016 - 12.2020
HEDIS Sr. Project Coordinator
Molina Healthcare
12.2015 - 11.2016
Retail Sales Associate
Forever 21
04.2015 - 12.2015
Retail Sales Associate
Express, LLC
01.2013 - 04.2015
Bachelor of Arts - Health Services Administration
Florida International University