Eddie Fuentes

As a General Manager at a smoke shop, I ensured the store operated smoothly during all scheduled hours, sometimes working long shifts to handle both opening and closing responsibilities. My primary focus was managing inventory, keeping up with the latest trends and products to maximize profitability. I built strong customer relationships by providing a personalized shopping experience and trained new hires on product knowledge and sales techniques to improve overall performance. Through effective leadership and strategic inventory management, I helped drive sales and maintain a well-stocked, customer-friendly environment.

• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

As an Assistant Manager at a fast-paced smoke shop, I trained new employees in customer service, product knowledge, and register operations while also managing employee scheduling to ensure efficient coverage. I assisted sales associates in recommending the right products to customers and provided support to improve sales. Also as the closing shift lead, I was responsible for end-of-day procedures, including cleaning the shop, securing the register drop, turning off equipment, and locking up the store.

• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Generated repeat business through exceptional customer service.

As a Sales Associate at Amnesia Smoke shop i was required to have the shop open and ready at 9 am, keeping the inventory clean and stocked in all cases and shelves, and helping keep up with inventory by writing down what is selling out and what customers are requesting for new products. In addition to my shift my schedule was very flexible so i remained on call for any call outs or covers when necessary.

• Built customer loyalty and retention by delivering excellent shopping experiences.
• Performed cash, card, and check transactions to complete customer purchases.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.