Eddie Giddens
Chicago ,USA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2023
2023
years of professional experience
Work History
Trainer
Fed Ex
Chicago, IL
2022 - 2025
- Developed and delivered training programs for new employees to enhance operational efficiency.
- Assessed employee performance to identify training needs and improve knowledge retention.
- Collaborated with management to align training objectives with organizational goals.
- Facilitated workshops on safety procedures, promoting a culture of workplace safety compliance.
Customer Service Representative
GMS Connect
Orlando, FL
05.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Delivery Driver
Fed Ex Ground
Orlando, FL
10.2020 - 05.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Education
High School Diploma - undefined
Dr Phillips High School
Orlando, FL05.2021
Skills
- Upbeat and Positive Personality
- Order and Refund Processing
- Upselling Products and Services
- Customer Data Confidentiality
Timeline
Customer Service Representative
GMS Connect
05.2021 - 04.2022
Delivery Driver
Fed Ex Ground
10.2020 - 05.2021
High School Diploma - undefined
Dr Phillips High School
Trainer
Fed Ex
2022 - 2025