EDDIE G. RAMOS
Houston,USA
Summary
Ambitious and result driven professional who excels at building strong relationships while maintaining a clear focus on business outcomes. Combines exceptional interpersonal skills with a performance-oriented mindset, making, thoughtful, sometimes difficult decisions to support organizational success. Known for pushing teams and initiatives to exceed targets while balancing people-focused leadership with accountability and results.
Overview
8
8
years of professional experience
Work History
Estore Lead
H-E-B
Houston, TX
10.2022 - Current
- Demonstrated strong problem-solving skills by addressing issues quickly as they arose.
- Mentored new equal and subordinate positions by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 100+ employees, delegated tasks and held each employee accountable for completing assignments.
- Resolved customer complaints promptly, enhancing the overall shopping experience for patrons.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Personal Shopper
H-E-B
Houston, TX
06.2022 - 10.2022
- Assisted customers in selecting products by providing personalized shopping recommendations.
- Coordinated with inventory management to ensure product availability for customer orders.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Estore Curbie
H-E-B
Houston, TX
01.2022 - 06.2022
- Processed customer orders promptly, ensuring satisfaction and timely fulfillment of requests.
- Followed safety protocols while handling packages to prevent damage during transport.
- Improved delivery accuracy through careful verification of package contents before dispatch.
Sales Representative
Abercrombie & Fitch
Houston, TX
08.2018 - 08.2021
- Engaged in upselling and cross-selling strategies to maximize revenue per transaction.
- Handled cash, credit, and gift card transactions while adhering to payment protocols.
- Collaborated with marketing teams to align promotions with inventory levels and customer preferences.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Pre-Med Specialization
University of Houston - Clear Lake
Houston, TXSkills
- Multitasking and organization
- Conflict resolution
- Operations management
- Team development
- Adaptable and flexible
- Relationship building
- Staff training and development
- Customer service
Languages
English - Fluent
Spanish - Advanced
Timeline
Estore Lead
H-E-B
10.2022 - Current
Personal Shopper
H-E-B
06.2022 - 10.2022
Estore Curbie
H-E-B
01.2022 - 06.2022
Sales Representative
Abercrombie & Fitch
08.2018 - 08.2021
Bachelor of Science - Pre-Med Specialization
University of Houston - Clear Lake