Hi, I’m
Eddie Green
Madison,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
years of professional experience
Work History
Catholic charities of Madison , WI
Guest Service Specialist
06.2019 - Current
Job overview
- Assisted guests with checking in and out of the hotel, including processing payments.
- Greeted guests upon arrival and provided information about the facility's services.
- Answered phone calls promptly and directed inquiries appropriately.
- Resolved customer issues in a professional manner according to company policies and procedures.
- Collaborated with other departments to ensure smooth operations.
- Assisted with training new employees on proper front desk protocol.
- Participated in team meetings to discuss strategies for improving guest service standards.
- Greeted walk-in and phone guests, determining interests and needs.
- Provided excellent customer service to ensure guest satisfaction.
Jbm Patrol & Protection Corp.Madison , WI
Security Officer
11.2013 - 07.2021
Job overview
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Responded to alarms and conducted investigations as required.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Operated communication systems between officers stationed throughout the facility.
Education
MATCMadison , WI
Some College (No Degree) from Police Science
Skills
- Event Planning
- Report Preparation
- Guest Relations
- Data Entry
- Property Security
- Computer Skills
- Emergency Response
Timeline
Guest Service Specialist
Catholic charities of Madison
06.2019 - Current
Security Officer
Jbm Patrol & Protection Corp.
11.2013 - 07.2021
MATC
Some College (No Degree) from Police Science
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