Eddie Harden III
Dallas,Texas
Summary
Talented Insurance Adjuster with in-depth policy and regulations knowledge. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Adjuster
Full Task Field Adjuster
10.2024 - 11.2024
- Complete quality first contact
- Schedule inspections
- Inspect Insured's property
- Write Estimates
- Go over settlement with Insured
- Review Supplements
Property Claims Adjuster
CAT Property Claims Adjuster
07.2024 - 08.2024
- Determine coverage based on policy and carrier guidelines
- Verify facts and determine coverage by evaluating policy provisions, endorsements
- Maintain detailed documentation and follow up on each file
- Examine documents for completeness, accuracy and conformance to carrier guidelines and policies
- Execute excellent customer service
- Review Estimates and Supplements
- Settlement calls with Insureds
Claims Adjuster II
Claims Adjuster II
03.2024 - 07.2024
- Responsible for the investigation, evaluation, disposition, and settlement of semi-complex claims and moderate exposures
- This includes the investigation, determination, and evaluation of coverage, liability and damages, and the settling of proper reserves
- Handles of claims which may have multiple featured identified upon report or likely to arise during the investigation of the claim including collision, comprehensive, physical damage and unrepresented injury claims
- Responsible for claims involving all types of auto accidents from single vehicle to semi-complex multi vehicle losses
- Complex liability investigations
- Handle total loss and unrepresented injuries
Auto Claims Examiner
Amazon Auto Claims Examiner
09.2022 - 02.2024
- Diligently review reports to ensure that no errors have been made in the appraisal process
- Determine whether payouts are reasonable
- Approve, reject or refer a claim to a specialist
- Meet with claimants and settle disputes
- Ensure compliance with regulatory standards, company policy and guidelines
- Provide assistance to claims adjusters to manage the volume of cases
- Consult with specialists such as lawyers, Business owners, and physicians
- Assist attorneys and other specialists when defending the company against contestation
Claims Examiner
AIG Claims Examiner
05.2022 - 09.2022
- Answer incoming emails, and other correspondence concerning insurance claims
- Ability to interface with the insured and other stakeholders concerning claims related matters
- Ask the right questions about the claim, evaluating each request to determine if AIG should approve or deny a claim
- Adjudicate and settle claim according to fair claims practices
- Be familiar with state statues concerning claims practices
- Audit claims files and authority use of other Agents to ensure claims best practices are being followed
- Maintain knowledge of industry and asset coverage types
- Maintain good working relationship during all contacts with clients, even during difficult conversations
Sales Representative
757 Home n Lawn Care
04.2021 - 06.2022
- Conducted direct sales outreach by visiting residential and commercial properties
- Demonstrated exceptional product knowledge, effectively addressing customer inquiries and showcasing benefits
- Built and maintained strong client relationships, contributing to a high rate of repeat business and referrals through personalized service
- Utilized persuasive communication techniques to overcome objections and secure sales in a competitive environment
- Recorded and analyzed customer interactions and sales data, providing insights that influenced marketing strategies and improved sales processes
Total Loss Adjuster
Liberty Mutual Total Loss Adjuster
11.2021 - 02.2022
- Manages, handles and resolves moderate complexity Total Loss claims
- Evaluates liability, coverage and settles claims within prescribed procedures and authority
- Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims and refers tasks to auxiliary resources as necessary
- Responds to various written and telephone inquiries including status reports
- May ensure adequacy of reserves, confirm or deny coverage and liability and advises policyholders and claimants as to proper course of action
Auto Claims Adjuster
Liberty Mutual Auto Claims Adjuster
07.2021 - 10.2021
- Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments
- Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers
- Determines policy coverage through analysis of investigation data and policy terms
- Notifies agent and insured of coverage or any issues
- Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims
Sales Associate
Lowes
04.2020 - 04.2021
- Provided and delivered the right products to our customers by safely unloading merchandise from incoming freight, moving it to the sales floor, and stocking departments
- Handled hazardous materials, replaced damaged shelving, keeps the backroom organized, and ensured equipment is charged
- Organized merchandise and top stock to set up stores for sales success
- Ensuring merchandise is accurately received, stocked, and replenished
- Being friendly and professional, and responding quickly to customer and associate needs
Store Associate
Lidl
09.2018 - 09.2020
- Ensured excellent customer service by meeting customer needs
- Effectively communicated with team members and customers
- Ensured that all store spaces was clean, well maintained, and properly merchandised
- Ensured product availability through unpacking and stocking of all Lidl merchandise as needed
Ride Attendant
BUSCH GARDENS THEME PARK
04.2015 - 08.2017
- Greeted guests and provide them with information on their favorite rides
- Educated guests about safety protocols that they need to follow during the ride
- Conferred with guests about any medical issues that they may have before allowing them to embark
- Assisted guests in embarking and disembarking from rides
Education
Xactimate Software Training -
Property Adjusting Academy
05.2023
Property Adjusting 101 Hands-On Bootcamp - undefined
Property Adjusting Academy
05.2023
Skills
- Outreach
- Call Handling
- Microsoft Office
- Excel
- Word
- Appointment generation
- Building rapport
Certification
- State Farm Auto Certification
- State Farm Property Certification
- Louisiana Citizen Property Insurance Citizen
- Rope & Harness Certification
- TWIA/TFPA Desk Examiner
- TWIA/TFPA Field
- Florida adjuster license (DHS) lines of authority: All lines
- Texas adjuster license lines of authority: Crop, Property & Casualty, Workers Comp
- Indiana nonresident independent adjuster license lines of authority: Property & Casualty, Workers Compensation
- Louisiana adjuster license line of authority: Crop, Property & Casualty, Workers Compensation
Timeline
Field Adjuster
Full Task Field Adjuster
10.2024 - 11.2024
Property Claims Adjuster
CAT Property Claims Adjuster
07.2024 - 08.2024
Claims Adjuster II
Claims Adjuster II
03.2024 - 07.2024
Auto Claims Examiner
Amazon Auto Claims Examiner
09.2022 - 02.2024
Claims Examiner
AIG Claims Examiner
05.2022 - 09.2022
Total Loss Adjuster
Liberty Mutual Total Loss Adjuster
11.2021 - 02.2022
Auto Claims Adjuster
Liberty Mutual Auto Claims Adjuster
07.2021 - 10.2021
Sales Representative
757 Home n Lawn Care
04.2021 - 06.2022
Sales Associate
Lowes
04.2020 - 04.2021
Store Associate
Lidl
09.2018 - 09.2020
Ride Attendant
BUSCH GARDENS THEME PARK
04.2015 - 08.2017
Property Adjusting 101 Hands-On Bootcamp - undefined
Property Adjusting Academy
- State Farm Auto Certification
- State Farm Property Certification
- Louisiana Citizen Property Insurance Citizen
- Rope & Harness Certification
- TWIA/TFPA Desk Examiner
- TWIA/TFPA Field
- Florida adjuster license (DHS) lines of authority: All lines
- Texas adjuster license lines of authority: Crop, Property & Casualty, Workers Comp
- Indiana nonresident independent adjuster license lines of authority: Property & Casualty, Workers Compensation
- Louisiana adjuster license line of authority: Crop, Property & Casualty, Workers Compensation
Xactimate Software Training -
Property Adjusting Academy
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