Summary
Overview
Work History
Education
Skills
Languages
Timeline
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EDDIE INESTA

Apopka,FL

Summary

Knowledgeable and dedicated customer service professional Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

22
22
years of professional experience

Work History

Retention Specialist

Charter Communications, Spectrum
09.2023 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Identified changing customer needs and adapted service strategies to meet them.
  • Increased sales by 15%

Customer Service Representative

Ravago Americas LLC
04.2019 - 03.2023
  • Educated customers on special pricing opportunities and company offerings.
  • Provided primary customer support to internal and external customers.
  • Field customer complaints and queries, fast-tracking them for problem resolution.
  • Uphold strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalate problematic customer concerns, maintaining calm, friendly demeanor.
  • Tracked customer service cases and updated service software with customer information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed over 75 customer emails per day.

Project Engineer

United Walls Systems
07.2013 - 01.2019
  • Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
  • Monitored installation of materials and equipment for compliance with drawings and specifications.
  • Evaluated change order requests in response to out-of-scope work activities.
  • Worked closely with suppliers in negotiations in materials needed for specific projects
  • Pulled all permits and set up all inspections needed for completion of job.
  • Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.

Options Reconciliation Clerk

Morgan Stanley
04.2007 - 10.2007
  • Researched all potential equity option trade discrepancies, communicating with all parties involved in ensuring appropriate resolution.
  • Monitored and managed all daily corporate actions as well as exercises.
  • Assisted in top day balancing.
  • General client Q & A.

Customer Service Representative

MF Global
05.2002 - 04.2007
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Increased sales by 10%
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

High School Diploma -

Seminole State College,
Sanford, FL
01.2012

Associate of Arts -

H. LaGuardia High School
New York, NY
01.1989

Skills

  • Complaint resolution
  • Account Management
  • Telephone Etiquette
  • Excel/Microsoft Word/Outlook/PowerPoint
  • Regulatory Compliance
  • Earned Series 63
  • Earned Life, Health and Annuities License
  • Excellent written and oral communication
  • Problem Resolution

Languages

Spanish
Native or Bilingual

Timeline

Retention Specialist

Charter Communications, Spectrum
09.2023 - Current

Customer Service Representative

Ravago Americas LLC
04.2019 - 03.2023

Project Engineer

United Walls Systems
07.2013 - 01.2019

Options Reconciliation Clerk

Morgan Stanley
04.2007 - 10.2007

Customer Service Representative

MF Global
05.2002 - 04.2007

High School Diploma -

Seminole State College,

Associate of Arts -

H. LaGuardia High School

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EDDIE INESTA