Eddie Inesta
Altamonte Springs,FL
Summary
Knowledgeable and dedicated customer service professional, a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Retention Specialist
Charter Communications, Spectrum
Lake Mary , FL
09.2023 - 04.2024
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
Customer Service Representative
Ravago Americas LLC
Orlando, FL
04.2019 - 03.2023
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Provided outstanding service to new and long-standing
customers by attending closely to concerns and
developing solutions. - De-escalate problematic customer concerns,
maintaining calm, friendly demeanor. - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Project Engineer
United Walls Systems
Winter Garden, FL
07.2013 - 01.2019
- Identified risks and implemented mitigation strategies, minimizing potential issues during the project lifecycle.
- Negotiated contracts with suppliers to secure favorable terms and save costs.
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Implemented strict safety protocols on job sites that reduced incidents significantly over time.
- Reduced project timelines with proactive planning and close monitoring of progress.
- Improved communication among stakeholders through regular updates and meetings.
Options Reconciliation Clerk
Morgan Stanley
New York, NY
04.2007 - 06.2013
- Collaborated with cross-functional teams to resolve any discrepancies arising from intercompany transactions.
- Identified and resolved discrepancies in account balances by conducting thorough research and analysis of financial data.
- Promoted continuous improvement within the finance team by participating in training sessions, sharing best practices, and providing constructive feedback on processes where applicable.
- Reduced manual entry errors by implementing automated tools for data input during the reconciliation process where possible.
- Cultivated a positive work environment within the finance team through active collaboration, open communication, and mutual support in achieving shared goals.
Education
High School Diploma -
Seminole State College of Florida
Sanford, FL01.2012
Skills
- Cross-Functional Communication
- Performance Evaluation
- Upselling and Cross Selling
- Complaint resolution
- Account Management
- Telephone Etiquette
- Excel/Microsoft Word/Outlook/PowerPoint
Languages
Spanish
Limited Working
Timeline
Retention Specialist
Charter Communications, Spectrum
09.2023 - 04.2024
Customer Service Representative
Ravago Americas LLC
04.2019 - 03.2023
Project Engineer
United Walls Systems
07.2013 - 01.2019
Options Reconciliation Clerk
Morgan Stanley
04.2007 - 06.2013
High School Diploma -
Seminole State College of Florida
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