Retention Specialist
Spectrum
Walker, MI
2022 - Current
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Provided customer service support to retain customers and address any inquiries or complaints.
- Explained new products and services to customers.
- Promoted customer retention by using exceptional interpersonal skills.
- Persuaded customers to retain services by offering discounts and special promotions on products and services.
- Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.