Megan Flynn
Auburndale,FL
Summary
Accommodating Employee focused on sourcing high-quality candidates and minimizing turnover to enhance team productivity. Coordinated and organized professional with 2 years of vast experience managing employee relations activities in fast-paced, growing company. Attentive listener committed to building strong, trusting relationships with staff and management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retention Specialist
Charter Communnications
Auburndale, FL
12.2023 - 03.2024
- Conducted customer service surveys to identify areas of improvement in customer retention.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Developed strategies to improve customer experience and increase loyalty.
- Analyzed customer data to identify trends that could be used to reduce churn rate.
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
- Created personalized communication plans for key accounts based on individual needs and preferences.
- Utilized CRM software to track customer interactions, record feedback, and monitor progress towards goals.
- Participated in cross-functional teams dedicated to developing innovative solutions for reducing churn rate.
- Compiled comprehensive databases of current customers for targeted marketing initiatives.
Assistant Manager
Cambridge Wax Group
Tampa, FL
02.2022 - 12.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
Education
Bachelor of Science - Supply Chain, Transport, And Logistics Management
Bellevue University
Bellevue, NE03-2026
Skills
- Cross-Functional Communication
- Performance Evaluation
- Customer Retention Strategies
- Persuasion strategies
- Customer Relations
- Documentation abilities
- Upselling and Cross Selling
- Documentation skills
- Trend tracking
- Data review
- Candidate Sourcing
- Benefits Administration
Affiliations
- Teaching Art classes at Live Oak Senior Care Center (Montgomery, Tx)
- Helping at food pantry's in Tampa, FL
Certification
- Full Specialist Aesthetician Degree
Timeline
Retention Specialist
Charter Communnications
12.2023 - 03.2024
Assistant Manager
Cambridge Wax Group
02.2022 - 12.2023
Bachelor of Science - Supply Chain, Transport, And Logistics Management
Bellevue University