Nickolas Scarangella
Inverness
Summary
Dynamic and results-driven professional with extensive experience at Charter Communications. Proven expertise in training and mentoring teams while enhancing customer satisfaction through strategic problem-solving. Skilled in managing telecommunications equipment and ensuring operational excellence, fostering a motivated workforce, and achieving service efficiency. Committed to continuous improvement and team development.
Overview
8
8
years of professional experience
Work History
Supervisor, Field Services
Charter Communnications
04.2023 - Current
- Assisted team in daily operations, ensuring adherence to safety protocols and procedures.
- Support in training new staff on operational processes and equipment usage.
- Monitored inventory levels, reporting discrepancies to maintain optimal stock availability.
- Conducted routine inspections of work areas/vehicles, identifying potential hazards for coaching oppurtunities.
- Engaged in continuous learning of tools and systems to improve operational effectiveness.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
SMB Technician
Charter Communications
02.2022 - 04.2023
- Operated and maintained advanced telecommunications equipment to ensure optimal performance.
- Diagnosed and resolved technical issues, enhancing customer satisfaction and service efficiency.
- Monitored network performance using specialized tools, identifying areas for improvement and troubleshooting effectively.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Oversaw small business and residential accounts and ensured all services were working as expected.
Field Technician
Charter Communications
11.2017 - 02.2022
- Operated and maintained advanced telecommunications equipment to ensure optimal performance.
- Diagnosed and resolved technical issues, enhancing customer satisfaction and service efficiency.
- Monitored network performance using specialized tools, identifying areas for improvement and troubleshooting effectively.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Education
Bachelor of Science - Business Administration And Management
Purdue University
West Lafayette, IN12-2027
High School Diploma -
Weeki Wachee High School
Weeki Wachee, FL05-2017
Skills
- Training and mentoring
- Goal oriented
- Team management
- Customer service
- Employee motivation
- Complex Problem-solving
- Strategic planning
- Team development
- Team building
Timeline
Supervisor, Field Services
Charter Communnications
04.2023 - Current
SMB Technician
Charter Communications
02.2022 - 04.2023
Field Technician
Charter Communications
11.2017 - 02.2022
Bachelor of Science - Business Administration And Management
Purdue University
High School Diploma -
Weeki Wachee High School
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