Bianca Mars

Dynamic and results-driven professional with a proven track record at Charter Communications, excelling in conflict resolution and technical troubleshooting. Adept at enhancing customer satisfaction and fostering collaborative environments, I leverage strong analytical skills to drive effective solutions and improve operations, consistently achieving high service standards.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of 15 staff members.
• Documented and resolved escalations which led to a great customer experience.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.