Asier Martinez
Wesley Chapel,FL
Summary
Overview
6
6
years of professional experience
Work History
Internet&Voice Repair Agent
Charter Communications
07.2021 - 06.2024
- Troubleshot and resolved complex technical issues related to internet and voice services through effective diagnostic and problem-solving skills
- Provided excellent customer service by communicating with customers professionally and patiently to ensure their issues were addressed in a timely manner
- Collaborated with other departments and escalated issues as needed to ensure swift resolution of customer concerns
- Documented detailed notes of customer interactions and resolutions in company's database to track trends and provide feedback for process improvement
- Participated in ongoing training and development to stay up-to-date on latest technologies and best practices in internet services
- Achieved Remote work status which is only offered to top achievers in center
Fulfillment Expert
Target
10.2019 - 07.2021
- Managed a team of fulfillment specialists to ensure on-time and accurate completion of customer orders
- Analyzed data and metrics to identify areas for process improvements and increase operational efficiency
- Collaborated with cross-departmental teams to resolve issues and improve overall customer satisfaction
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Kept work areas neat, clean and free from debris.
- Safely and securely loaded items to prevent damage during transport.
Delivery Driver
Marco's Pizza (Marco's Franchising, LLC)
09.2018 - 10.2020
- Take phone orders, and fold pizza and storage boxes during pauses in deliveries
- Facilitated food prep and dishwashing operations between deliveries
- Collaborate with team to maximize delivery efficiency in a work environment
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Fostered positive working relationships with regular customers.
Education
Google Cybersecurity Professional Certificate - Cybersecurity
Coursera
Online Study02.2025
High School Diploma -
Gaither High School
Tampa05.2018
Skills
- Customer Service
- Typing
- Microsoft Office
- Remote Working
- De-escalation
- Internet Networking
- Python Coding
- AWS
- Microsoft Azure
- Troubleshooting
- Conflict resolution
- Problem resolution
Timeline
Internet&Voice Repair Agent
Charter Communications
07.2021 - 06.2024
Fulfillment Expert
Target
10.2019 - 07.2021
Delivery Driver
Marco's Pizza (Marco's Franchising, LLC)
09.2018 - 10.2020
Google Cybersecurity Professional Certificate - Cybersecurity
Coursera
High School Diploma -
Gaither High School
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