Eddie Lane
Old Dominion Freight Line
Ocala,FL
7
years of professional experience
Dynamic Operations Manager with a strong focus on team leadership and problem-solving. Successfully led cross-functional projects that improved service levels and customer satisfaction, while fostering a culture of accountability and continuous improvement across operations.
Work History
Operations Manager
6 Years 8 Months- Oversaw daily terminal operations, ensuring compliance with safety regulations and company policies.
- Streamlined operations by implementing efficient routing processes, reducing transit times and improving service levels.
- Developed training programs for new staff, enhancing onboarding efficiency and operational knowledge.
- Led continuous improvement projects, resulting in enhanced productivity and customer satisfaction rates.
- Analyzed performance metrics to identify areas for improvement, driving operational excellence initiatives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
High School Diploma
Skills
Operations management
Workflow optimization
Process improvement
KPI tracking
Cost reduction
Project planning
Team leadership
Staff management
Problem-solving
Client relationships
Goal setting
Active listening
Multitasking strength
Interpersonal communication
Operational reliability
Customer experience management
Accomplishments
Successfully led and developed a team that has maintained the number one position in the southern region and ranks number five across the company.
Timeline
Operations Manager
Old Dominion Freight Line
12.2019 - CurrentRead More
Corner Stone Christain Acadamey
High School Diploma
Read More