Eddie Lewis
orange park,Fl
Summary
Results-driven Operations Manager with proven expertise in team leadership, inventory management, and customer service. Successfully implemented strategic initiatives that improved efficiency and enhanced customer satisfaction.
Customer-focused operations leader adept at enhancing service quality and operational efficiency. Known for exceptional problem-solving and decision-making skills, consistently improving team performance and customer satisfaction.
Overview
37
37
years of professional experience
Work History
Operations Manager
The Home Depot Inc
Fleming Island, FL
03.2017 - 04.2026
- Led cross-functional teams in the implementation of strategic initiatives.
- Streamlined inventory management processes to optimize stock levels and reduce excess.
- Enhanced customer satisfaction scores through effective issue resolution and process improvements.
- Implemented training programs that improved team productivity and knowledge retention.
- Analyzed operational data to identify trends, driving informed decision-making and resource allocation.
Store Manager
Office Depot Inc
Jacksonville Beach, FL
03.1989 - 05.2017
- Oversaw daily store operations to ensure compliance with company policies and procedures.
- Led team training initiatives to enhance employee performance and customer service skills.
- Managed inventory levels, optimizing stock management processes for efficiency.
- Implemented promotional strategies aligned with corporate objectives, driving sales growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained high standards of store presentation, enhancing overall customer experience and satisfaction.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Associate of Science - Electrical Engineering
Florida State College
Panama City, FL02-2010
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Inventory management
- Policies and procedures implementation
- Management
Timeline
Operations Manager
The Home Depot Inc
03.2017 - 04.2026
Store Manager
Office Depot Inc
03.1989 - 05.2017
Associate of Science - Electrical Engineering
Florida State College