Eddie Mejia
Concord,NC
Summary
Technical Support Specialist with 8+ years of experience supporting POS systems, SQL Server environments, and back-office retail software. Adept at resolving complex technical issues, optimizing system performance, and implementing IT solutions. Strong focus on team collaboration, adaptability, and delivering consistent results. Known for reliable problem-solving skills and effective communication in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Technical Support of Back Office Systems
Ignite Retail Technology
03.2016 - Current
- Resolved complex POS and back-office integration issues, supporting retail clients and minimizing operational downtime
- Led and assisted in SQL Server migrations from legacy systems to modern platforms, ensuring smooth transitions with minimal disruption
- Installed, configured, and upgraded Ignite Retail software across multiple client environments
- Monitored SQL Server performance and proactively identified bottlenecks and security risks
- Implemented POS system configurations (Gilbarco, Verifone, Vroom), ensuring seamless transaction processing
- Supported ERP transitions to Microsoft Dynamics SL, including installation, troubleshooting, and user support
- Delivered training to new clients and created end-user documentation to improve adoption and reduce support requests
- Collaborated with internal teams and vendors to resolve escalated technical issues efficiently
POS System Help Desk
Circle K (Formally The Pantry, Inc)
12.2013 - 03.2016
- Provided Tier 1–2 support for PDI C-Store and Verifone Commander POS systems
- Diagnosed and resolved technical issues via phone and email, improving ticket resolution times
- Managed and prioritized support tickets, ensuring timely responses based on urgency
- Performed system staging, installation, configuration, and upgrades
- Coordinated with vendor support teams to resolve complex issues
- Supported both remote users and internal technical teams
Education
Some College (No Degree) - Information And Computer Systems
Rowan-Cabarrus Community College
Salisbury, NCSkills
- POS Systems (Gilbarco, Verifone, Vroom, Profit Central)
- SQL Server Installation, Configuration & Migrations
- Basic SQL Commands
- Microsoft Dynamics SL & Management Reporter
- Technical Troubleshooting & Root Cause Analysis
- Client Support & End-User Training
- Bilingual: English & Spanish
- Ticketing Systems & Incident Management
- Microsoft Office (Excel, Word)
Timeline
Technical Support of Back Office Systems
Ignite Retail Technology
03.2016 - Current
POS System Help Desk
Circle K (Formally The Pantry, Inc)
12.2013 - 03.2016
Some College (No Degree) - Information And Computer Systems
Rowan-Cabarrus Community College