Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eddie Ortiz

Linden,NJ

Summary

Proven leader in retail management, notably with Victoria's Secret, attention to driving sales growth and enhancing customer satisfaction through effective problem-solving and team management. Consistent in mentoring staff and leveraging customer service skills to foster positive experiences, achieving significant improvements in store performance and employee retention.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

Victoria's Secret
12.2019 - Current
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Assistant Store Manager

Lacoste
05.2018 - 12.2019
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Sales Associate/Assistant Manager/Store Manager

Ecko Unlimited/SlamXHype
11.2008 - 03.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Associate of Arts - Journalism

Middlesex County College
Edison, NJ
05.2011

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Team Management
  • Employee Scheduling
  • Hiring and Training
  • Mentoring and Coaching
  • Relationship building and management
  • Workforce Management
  • Hiring and Onboarding

Timeline

Assistant Store Manager

Victoria's Secret
12.2019 - Current

Assistant Store Manager

Lacoste
05.2018 - 12.2019

Sales Associate/Assistant Manager/Store Manager

Ecko Unlimited/SlamXHype
11.2008 - 03.2017

Associate of Arts - Journalism

Middlesex County College

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Eddie Ortiz