Eddie Pablo
Vista,CA
Summary
Network Administrator with 5+ years of experience supporting users across systems, communication tools, and devices. Skilled in security best practices and quick issue resolution in dynamic environments. Driven to enhance team performance and advance in the IT field.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Specialist Jr
SOC LLC
11.2023 - Current
- Manage support tickets by utilizing Remedy system across DoD network, ensuring timely resolution for both classified and unclassified systems in compliance with service level standards.
- Categorize, prioritize, and assign tickets using established procedures to ensure efficient routing within secure environments.
- Troubleshoot and document issues involving laptops, VoIP phones, VTC systems, and network connectivity devices, maintaining accuracy and compliance.
- Provide support for local and networked peripherals including Multi-Function Devices.
Network Administrator
United States Marine Corps
08.2018 - Current
- Configured and maintained LAN/WAN environments using TCP/IP, DHCP, DNS, OSPF, and EIGRP to ensure efficient routing and reliable data flow.
- Upgraded systems and enforced DoD-compliant security measures, implementing encryption protocols like IPsec and SSL/TLS, along with tunneling technologies such as GRE to secure communications.
- Managed network infrastructure including routers, Layer 2/3 switches, and VoIP systems, ensuring high availability through SNMP monitoring, HSRP, and proactive diagnostics.
- Developed technical documentation and user guides detailing installations, troubleshooting, and network topologies to support IT staff and streamline operations.
IT Specialist
Interfaith Community Services
08.2021 - 11.2023
- Provided technical support to 250 employees across six locations, troubleshooting software, hardware, and peripheral issues through multiple support channels.
- Managed and administered enterprise IT infrastructure, including Windows 10, Azure, Active Directory, Cisco Call Manager, MDM, Microsoft 365, PDQ Deploy, and Windows Server 2019.
- Configured and maintained workstations, peripherals, and mobile devices while streamlining inventory management through accurate documentation.
- Developed PowerShell scripts to automate processes and optimized SharePoint for document management and permission control.
- Delivered end-user training, application support, and collaborated with vendors to ensure seamless operations and system reliability.
Tier 1 Analyst
C4 Planning Solutions LLC
03.2019 - 07.2021
- Managed incoming service requests via email, phone, and live chat by creating detailed ticket entries, documenting customer information, issue severity, and resolution steps.
- Utilized standardized troubleshooting procedures to diagnose and resolve technical issues efficiently while maintaining accurate records and technical documentation.
Aviation Electronics Technician
United States Marine Corps
04.2013 - 06.2018
- Installed, maintained, and repaired electrical and electronic components for avionics and weapons integration lab equipment, ensuring compliance with technical documentation and system requirements.
- Conducted preventive maintenance and diagnostics on wire bundles, connectors, RF cables, and test aids to support system functionality.
Education
Associate of Applied Science - Computer Technology & Networking
California College San Diego
San Marcos, CA04.2020
Vocational -
Marine Corps Communication Electronic School
Twentynine Palms, CA09.2019
Skills
- Network Administration
- System Administration
- Microsoft Windows Server
- Active Directory
- Operating Systems
- Remote Access Software
- VoIP
Certification
- CompTIA Network+
- CompTIA Security+
- MTA Security Fundamentals
- MTA Windows Server Administration Fundamentals
- MTA Windows Operating System Fundamentals
Timeline
IT Specialist Jr
SOC LLC
11.2023 - Current
IT Specialist
Interfaith Community Services
08.2021 - 11.2023
Tier 1 Analyst
C4 Planning Solutions LLC
03.2019 - 07.2021
Network Administrator
United States Marine Corps
08.2018 - Current
Aviation Electronics Technician
United States Marine Corps
04.2013 - 06.2018
Associate of Applied Science - Computer Technology & Networking
California College San Diego
Vocational -
Marine Corps Communication Electronic School
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