Eddie Pedroza
General Manager
Aledo
Summary
July 2025, To Whom It May Concern, I am writing to express my interest in employment with your company; therefore please allow me to submit my resume for your review. Having served in multiple positions throughout automotive industry, such as management, finance, and sales positions with success in meeting business and operational goals, I am confident that I can make valuable contributions to your company. What I bring to the position is a combination of a highly motivated person with a drive for meeting and exceeding goals and expectations. I study business functions and implement the most appropriate solutions that drive continual business and sales growth. An example would be my sales skills and continuing to expand my knowledge in all aspects of the selling process. Organization is a strong skill I can bring to your company by following proven processes currently in place and also implement extra techniques with honesty and accuracy when appropriate. Because of my success in my work ethic, experience, leadership skills, and customer service experience I am confident that I can be a valuable person for the current position with your company. I am looking forward to finding a career that I can apply my management experience and education in and believe I would be a great match for the position. My resume contains further details of my career experience. I welcome an opportunity for a personal interview to discuss your organizations needs and the results you can expect from me in addressing those needs. In addition, I thank you in advance for your time and review of my qualifications. Sincerely, Eddie Pedroza Career Highlights I am an accomplished sales professional with over 25 years experience in successful Automotive Industry. I have expert experience in automotive sales and management, establishing and maintaining productive employee relations, developing business partnerships, and growth. Results oriented, operations professional with solid accomplishments in automotive dealership environments covering large, multiple dealership lots. I have successful experience in driving change to culture and process at multiple locations with positive outcomes resulting in higher performance and gross profits in which exceed metric goals. Being fluent in both English and Spanish is another quality that I bring to the table. Significant Accomplishments: My significant accomplishments include training and developing dealership sales groups, managing multiple rooftops, start-up of locations, and converting low profit locations into triple profits in a short period of time. I am self driven which in turn provides means to exceed my personal and company goals.
Overview
22
22
years of professional experience
1
1
Certification
1
1
Language
Work History
General Manager/Managing Partner
Fort Worth Mitsubishi
11.2019 - 07.2025
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- #1 in the district for two consecutive years.
- #1 in the region.
- Top 10 Mitsubishi dealership in the nation.
General Manager
My Car Store
09.2015 - 11.2019
- Reduced turnover through morale-boosting strategies, such as employee appreciation days and effective training policies.
- Achieved revenue and profit targets through solid promotional and budget-control strategies.
- Drove sales up in the first year by 150%.
- Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities.
- Improved business operations by tracking trends and adjusting business strategies to better align with needs.
- Guaranteed top-notch service standards, and memorable customer experiences for every guest.
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.
- Managed files, and continuously updated and organized records.
- Delivered exceptional guest relations by welcoming visitors warmly, and offering immediate assistance.
- Verified the level of supplies and requested new inventory to meet service levels.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Expanded business operations into DFW, navigating regulatory environments, and cultural differences for successful entry.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Finance Manager
Smart Auto Leasing
05.2014 - 09.2015
- Manage leases and loans, structure and submit leasing and retail contracts, contract with clients, appraise vehicles for retail and lease returns, view credit bureaus, and map out depreciation for leases and loans, averaging gross monthly sales of $250,000.
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Implemented risk management strategies to protect company assets and minimize losses.
Owner
Big Country Autoplex L.L.C
01.2010 - 04.2014
- Automotive sales managed and trained all, managed all monthly expenses and budgets, purchased vehicles from auctions, titled and transferred vehicles, contracted customers while handling F&I, managed bank account balances and payroll, with an average gross sales of $3,500.00 per copy on the front, structured and submitted automotive deals.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Trained and motivated employees to perform daily business functions.
General Manager
Pollard Friendly Ford
03.2008 - 09.2010
- Pollard Used Cars of Abilene, Abilene, TX, Automotive Sales managed a full sales staff of 10+ employees, trained all new employees, handled customer service, structured and submitted deals, acted as contract purchaser, purchased inventory, managed all advertising and expenses, improved sales from 85 to 150 used units, increased gross sales from $200,000 to $450,000 monthly, averaged $2,000 front-end gross with a back-end gross of $1,200, and used EDS & Reynolds and Reynolds Frazier.
- Troubleshot problems and developed successful solutions.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
General Sales Manager
Saturn Of Abilene
10.2003 - 03.2008
- Saturn of Abilene, Automotive Sales and Repair Services Managed, Finance, bought and sold inventory, managed all advertising expenses, averaged 300 units new and pre-owned, average total net gross 300,000 monthly. Number 1 Saturn Dealer in the region for 3 years straight, best CSI score in the nation 2006, highest penetration for our company 2005, 2006 & 2007.
- Built successful team with effective recruitment and training strategies.
- Aligned sales team with business goals and sales objectives based on forecasts.
- Communicated targets, policies, and upcoming promotions through regular sales staff meetings.
Education
Criminal Justice - Criminal Justice
Abilene Christian University
Abilene, TX 05.2001 -
Skills
Operational efficiency management
Customer relationship management
Team leadership
Project management
Team building
Performance improvement
Operations oversight
Customer retention
Business development
Effective leader
Expense control
Goal setting
Staff motivation
Advertising and marketing
Certification
Mitsubishi Certified
West- Central Region Customer Experience Award 2025
Fort Worth Mitsubishi was number one in the district for two years consecutive YOY. Fort Worth Mitsubishi top ten in the Nation for 2025.
Timeline
Mitsubishi Certified
07-2025
General Manager/Managing Partner
Fort Worth Mitsubishi
11.2019 - 07.2025
General Manager
My Car Store
09.2015 - 11.2019
Finance Manager
Smart Auto Leasing
05.2014 - 09.2015
Owner
Big Country Autoplex L.L.C
01.2010 - 04.2014
General Manager
Pollard Friendly Ford
03.2008 - 09.2010
General Sales Manager
Saturn Of Abilene
10.2003 - 03.2008
Criminal Justice - Criminal Justice
Abilene Christian University
05.2001 -
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