Eddie Sanchez
Sales Manager
McKinney,TX
Summary
With over 30 years of proven success in the luxury automotive industry, I possess a wealth of experience across various automotive fields. My expertise lies in cultivating dedicated relationships with colleagues and clients, which has been instrumental in my career. Building teams that embody strong work ethics, delivering exceptional customer service, and employing effective closing techniques are my strengths. Throughout my tenure, I have successfully managed teams of 14-20 employees while overseeing up to $20 million in inventory.
Overview
34
34
years of professional experience
Work History
Sales and Training Manager
Mercedes Benz Of McKinney
01.2022 - 10.2024
- Primary New Car Sales Manager, but also responsible for Traffic Management, Onboarding, Preowned reconditioning, purchasing stock inventory and assisted in F&I submittals
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
PreOwned Sales Manager / Mini Sales Manager
Classic BMW, Mini of Plano, TX
07.1991 - 10.2021
- Charged with hiring, training and motivating Sales Staff
- Responsible for acquiring and pricing all incoming preowned inventory, calculating loaner-to-sale inventory cost and public purchases
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
Finance Manager
Classic BMW, Mini of Plano, TX
01.2005 - 01.2012
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
- Collaborated closely with Sales department conducting joint training sessions sharing information about available financing options boosting overall sales figures.
- Supported sales objectives, collaborating with sales team to identify opportunities for finance-related upsells.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
PreOwned Client Advisor / Internet
Classic BMW, Mini of Plano, TX
01.2004 - 01.2005
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Engaged with customers to build rapport and loyalty.
Service Advisor
Classic BMW, Mini of Plano, TX
02.2000 - 01.2004
- Responsible for leading most productive team of eight techs
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
Service Advisor
East Bay BMW
01.1999 - 01.2000
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
Sales Assistant
Classic BMW, Mini of Plano, TX
01.1994 - 01.1996
- Greeted customers and helped with product questions, selections, and purchases.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
New Car Porter
Classic BMW, Mini of Plano, TX
01.1991 - 01.1994
- Washed cars and trucks daily for auto dealership.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Contributed to positive customer experiences by providing friendly assistance with directions and other inquiries.
- Ensured timely vehicle deliveries for customers with prompt and accurate transportation services.
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Actively supported team members in various tasks when required, creating a collaborative atmosphere within the workplace.
Education
Liberal Arts - Communication
Richardson College
05.2001 -
Skills
Sales planning
Additional Information
Living Donor
Chosen by BMW to participate in the 1996 Olympic Torch Relay
With feedback and recommendations from BMW Dealers across the United States, employees were selected to participate in the 1996 Olympics as a runner in the Torch Relay. The program was called "Champion Values", and examples were given by the dealers of exceptional performance at work by the employees they recommended to be selected.
Timeline
Sales and Training Manager
Mercedes Benz Of McKinney
01.2022 - 10.2024
Finance Manager
Classic BMW, Mini of Plano, TX
01.2005 - 01.2012
PreOwned Client Advisor / Internet
Classic BMW, Mini of Plano, TX
01.2004 - 01.2005
Liberal Arts - Communication
Richardson College
05.2001 -
Service Advisor
Classic BMW, Mini of Plano, TX
02.2000 - 01.2004
Service Advisor
East Bay BMW
01.1999 - 01.2000
Sales Assistant
Classic BMW, Mini of Plano, TX
01.1994 - 01.1996
PreOwned Sales Manager / Mini Sales Manager
Classic BMW, Mini of Plano, TX
07.1991 - 10.2021
New Car Porter
Classic BMW, Mini of Plano, TX
01.1991 - 01.1994
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