Eddie Segarra
New York,NY
Summary
Organized and results driven professional with several years of experience in Sports media, customer service and social services. Proven ability to excel in fast-paced environments while providing exceptional customer service and achieving desired outcomes.
Overview
7
7
years of professional experience
Work History
Community Liaison Worker
New York City Health & Hospitals
10.2023 - Current
- Outreach patients post-visit and facilitates patient experience survey; maintains required documentation/tracking
- Conduct hospital follow-ups for patients transported to out-of-network hospitals and reports all interventions and continuing care on EPIC's health information system
- Maintain a case load for patients evaluated by NYC Health & Hospitals BHEARD division
- Create weekly spreadsheets, submit written reports, and track data collection for BHEARD.
Sr. Content Operator
Disney Streaming Services
03.2017 - Current
- Responsible for inserting slates and playing commercials during live sporting events
- Create and publish milestone markers during live MLB & ESPN+ events
- Monitor audio and video quality during live stream and report any technical issues to supervisor
- Provide continuous education and coaching on all levels; motivate and train new hires in logging high profile events.
AfterCare Navigator
Chinese American Planning Council
06.2022 - 05.2023
- Connected New Yorkers with Long Covid to resources related to finances, health, and community support, as part of the NYC H&H Test & Trace program
- Collaborated with Post-Covid Care Centers, Body Politic, and NYC Department of Mental Health & Hygiene to connect clients to programs that would improve their care and wellbeing
- Managed assigned caseload and ensured prompt and accurate data entry and follow-ups with casesand escalates complex cases to supervisor.
Media Management Associate
MLB Network
07.2022 - 10.2022
- Coordinated with MLB Network, NHL network, MLB clubs, and content partners to ingest and deliver required digital assets
- Delivered content and processed video uploads for mlb.com, clubs, and other domestic and international partners
- Wrote and edited content metadata and managed club site real-time highlight video queues
- Collaborated with production and editorial departments in order to execute the retrieval of digital content.
Resource Navigator
Chinese American Planning Council
12.2020 - 06.2022
- Advised New Yorkers with Covid-19 on community resources and referral programs at testing sites and over the phone
- Interviewed clients of all ages and their families to determine what services would best address the needs of the client and the family
- Maintained case history records and wrote detailed and accurate reports in order to successfully continue care with the next navigator, case investigator, or contact tracer
- Provided clients with emergency assistance to housing (ERAP), a home food delivery program (GetFoodNYC), hotel isolation program, and take care packages.
Education
Master's - Journalism
Quinnipiac University
Hamden, CT05.2012
Bachelor's - Journalism
LIU-Brooklyn
Brooklyn, NY05.2009
Skills
- Google Docs
- Microsoft 365
- Epic Systems
- Time Management
- Salesforce
- Audio & Video Editing
Timeline
Community Liaison Worker
New York City Health & Hospitals
10.2023 - Current
Media Management Associate
MLB Network
07.2022 - 10.2022
AfterCare Navigator
Chinese American Planning Council
06.2022 - 05.2023
Resource Navigator
Chinese American Planning Council
12.2020 - 06.2022
Sr. Content Operator
Disney Streaming Services
03.2017 - Current
Master's - Journalism
Quinnipiac University
Bachelor's - Journalism
LIU-Brooklyn
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