Professional Summary
Overview
Work History
Education
Skills
Timeline

Eddie Stepter

Everybody Auto
Memphis,TN
2027
years of professional experience

Dynamic manager with a proven track record at Everybody Auto, excelling in team leadership and customer service. Expert in optimizing operations and enhancing customer satisfaction, I effectively trained staff and streamlined processes, achieving significant improvements in service delivery and team performance. Strong decision-making and communication skills drive results in fast-paced environments.

Work History

Customer Service Representative

Agero | 2021 - 10.2026
  • Managed inbound customer calls and resolved roadside assistance requests with accurate, empathetic communication.
  • Documented service cases in CRM systems to maintain complete, organized records.
  • Coordinated towing and roadside dispatch updates with service providers and customers.
  • Tracked call details, incident status, and follow-up actions to ensure timely resolution.

Manager

Everybody Auto | 2016 - Current
  • Managed daily dealership operations, ensuring smooth customer flow and team coordination.
  • Oversaw sales processes, from lead follow-up through vehicle delivery and paperwork completion.
  • Coordinated service and inventory activities to support accurate vehicle availability and turnaround.
  • Monitored staff performance, provided coaching, and reinforced consistent customer service standards.

Education

High School Diploma

Westwood High | Memphis, TN | 08.2002

Skills

Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Staff training and development
Staff management

Timeline

Manager

Everybody Auto
2016 - CurrentRead More

Customer Service Representative

Agero
2021 - 10.2026Read More

Westwood High

High School Diploma
Read More
Eddie Stepter