Eddie Walker
Antioch,TN
Summary
Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Wendys Of Bowling Green
Bowling Green, KY
03.2017 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed effective business plans to align strategic decisions with long-term objectives.
District Operations Manager
BP Fuel Station
Brentwood, TN
05.2015 - 03.2017
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Traveled to over 8 locations per week to manage each store and perform reviews of individual managers and employees.
- Helped plan marketing strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Suggested corrective services to handle customer complaints.
Education
Associate of Arts - Business Administration And Management
Tennessee State University
Nashville, TNSkills
- Sales Tracking
- Focus and Follow-Through
- Management Training
- Originality and Creativity
- Policy Development and Enforcement
- Records Organization and Management
- Sales Promotion
- Problem Anticipation and Resolution
Accomplishments
- Business Development: - Spearheaded acquisition of sales during pandemic. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 64%.
- Marketing - Implemented marketing strategies which resulted in 30% growth of customer base.
Certification
- Licensed Serv Safe
- Excell
- GM of the Year 2021 BG
Timeline
General Manager
Wendys Of Bowling Green
03.2017 - Current
District Operations Manager
BP Fuel Station
05.2015 - 03.2017
Associate of Arts - Business Administration And Management
Tennessee State University
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