Summary
Overview
Work History
Education
Skills
Timeline
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Eddie Walker Jr

Tomball,TX

Summary

Results-driven Technical Professional with a diverse and proven track record spanning over a decade, excelling across various fields and industries. I have consistently delivered exceptional technical services, shaped infrastructure development, and executed strategic IT plans and systems. My expertise extends to successfully managing IT operations in dynamic environments, achieving financial objectives, and adeptly resolving software issues to optimize system performance.

In addition to my technical prowess, I bring over 10 years of solid experience in sales and customer service, consistently providing top-tier support and implementing industry-best practices to enhance process efficiency. Recognized as a visionary IT strategist and catalyst for building high-performance teams, I leverage my multifaceted background to contribute effectively across different domains.

With 5 years of project management experience, I excel in orchestrating intricate project implementations, mitigating risks, managing project scope, and fostering collaboration with key stakeholders. My consistent ability to surpass elevated standards and expectations showcases my adaptability and success in diverse professional landscapes.

Overview

10
10
years of professional experience

Work History

Lead Sales Associate

E.F. Photography Luxury Studios
09.2021 - 09.2023
  • Establish, develop, and maintain positive client relationships
  • Move all prospects to proper stage of the pipeline via Infusionsoft throughout the day
  • Maintain a clear, up to date and accurate Mission’s Portrait pipeline in IS
  • Complete all reach outs to clients weekly
  • Schedule Mission Portrait’s prospects PROMPTLY
  • Document all interactions with all Enchanted Fairies clients in the “notes” section of IS, escalating to Concierge or Billing as needed
  • Educate prospects on our products from an expert perspective
  • Attend (silently) at least 1 Daily Zoom call with our clients per week
  • Use both internal and external resources to maintain up to date knowledge of our products and industry
  • Collaborate with the PC Manager and Director of Sales to formulate ideas on how to best serve our clients
  • Assisted in development of monthly sales goals to motivate team and drive business objectives.
  • Monitored sales team performance and provided constructive feedback.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

IT Manager/Regional Operations Manager

Better Days Wholesale Products
08.2018 - 07.2021
  • Oversaw IT department operations and training.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Managed 4x budgetary cost centers while staying within my given budget; Highly involved in talent selecting, mentoring and promoting
  • Acted as a communication bridge between IT and the Executive team to assure business productivity

Team Lead /DMO & Decom Project

Hewlett Packard Enterprise
07.2016 - 07.2018
  • Successfully led a team during the HPE DMO infrastructure project for the merger of HPE and CSC
  • Physical Server Installation: Install racks in designated locations; Install PDU's cable loop's hub's and server management console into designated racks
  • Blade and iLo configurations for Windows/Linux and Unix based DL's and Enclosure's Server models: DL380's, C7000 blade enclosure, BL460 blade, BL860i4 blades,
  • RX4640, RX6600, RX7640, RX8640..etc.
  • Configured DL, blade servers, and enclosures
  • Applied updates and profiles for Windows and UNIX servers
  • Performed daily VLS Storage racks hard drive replacements and refreshed Storage tape library media
  • Racked, cabled, repaired servers and enclosures, performed server decommissions
  • Created weekly patching reports for HPI, HPE, and DXC to provide to our customers and management
  • Developed process documentation and posted learning material to SharePoint for training purposes
  • Monitored all data center hardware incident tickets and resolved all issues in a timely manner.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Oversaw IT department operations and training.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Coordinated technical training and personal development classes for staff members.

IT Manager

Houston Steel Equipment
12.2013 - 05.2016
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Oversaw IT department operations and training.
  • Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
  • Updated customers and senior leaders on progress and roadblocks.
  • Guided organizational technology strategy and roadmaps.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Coordinated technical training and personal development classes for staff members.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Managed life cycle replacement of hardware and software.

Education

Bachelor Degree - Computer Networking System Technology

ITT Technical Institute
Houston, TX

Associate of Applied Science - Computer Information Systems

MTI College of Business And Technology
Houston, TX
07-2001

Skills

  • Ul>
  • IT Operations Management
  • P>Networking Management & Support
  • P>Client Services Management
  • P>Team Building & Leadership
  • P>Quality Assurance
  • P>Cost Reduction & Optimization
  • P>Project Management
  • Team Leadership
  • Performance Assessment
  • Account Management
  • Assignment Delegation
  • Sales Presentation
  • Customer Care
  • Computer Proficiency and Microsoft Office
  • Technical Support Oversight
  • Team Meetings
  • Technical Onboarding Design
  • Operating System Management
  • Technical Troubleshooting
  • Team Development
  • Special Projects
  • G Suite
  • Project LifeCycle Management
  • Schematics Reading
  • Quality Assurance Controls
  • Project Management
  • Project Proposals
  • IBM Notes
  • Accident Prevention
  • Oracle E-Business Suite Financials
  • Dimensional Drawings
  • Site Appraisals

Timeline

Lead Sales Associate

E.F. Photography Luxury Studios
09.2021 - 09.2023

IT Manager/Regional Operations Manager

Better Days Wholesale Products
08.2018 - 07.2021

Team Lead /DMO & Decom Project

Hewlett Packard Enterprise
07.2016 - 07.2018

IT Manager

Houston Steel Equipment
12.2013 - 05.2016

Bachelor Degree - Computer Networking System Technology

ITT Technical Institute

Associate of Applied Science - Computer Information Systems

MTI College of Business And Technology
Eddie Walker Jr