Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eddie Zapata

Houston

Summary

With my attention detail and unique experience, I am able to provide a level of professionalism and consistency to any team. I hold myself to a high standard and have been praised for my ability to encourage those around me. I excel in working by myself and as a team player and feel confident in both environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Black Rock Coffee Bar
09.2020 - Current
  • Providing team support by managing product and customer satisfaction
  • Addressing team member concerns, and resolving any interpersonal or company challenges
  • Supporting store manager with hiring, onboarding, and training processes
  • Assisting with inventory management including orders, weekly and monthly counts, and product runs
  • Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Supervising day-to-day operations to meet performance, quality and service expectations

Barista & Trainer

85C Bakery and Café
08.2019 - 03.2020
  • Trained new hires on drink making and company procedures
  • Effectively provided customer service and ensured customer satisfaction
  • Intimate knowledge of cash handling and pos system
  • Created drink orders: coffees, teas, smoothies, etc
  • Effectively answered and handled large phone orders
  • Performed opening procedures including, food prep, set up, and restocking for efficient productivity

Assistant Team Leader

Creamistry
08.2018 - 08.2019
  • Provided customer service with knowledge of the menu and process of the product
  • Maintained all stock and assisted with inventory check
  • Prepared backups to ensure stock in high traffic times
  • Took charge of associates when shift lead was unavailable
  • Oversaw any customer complaints and refunds
  • Maintained and cleaned service and seating area at all times


Cashier & Trainer

Malawi’s Pizza
12.2017 - 03.2018
  • Used suggestive selling and described menu items and products to customers
  • Prepared meals and desserts, such a pizzas, pastas, salads, and dessert pizzas
  • Delegated to fellow team members
  • Maintained equipment to ensure optimal functionality
  • Followed all operational policies and procedures to ensure the safety of all team members and customers
  • Trained new employees by providing knowledge of specific store tasks, policies, and goals

Education

High School Diploma -

Morton Ranch High School
Katy, TX
01.2019

Skills

  • Team oriented
  • Customer service skills
  • Multitasking and organization
  • Excellent verbal communication skills
  • Ability to collaborate with a team in a challenging environment
  • Staff training and development
  • Business administration-weekly, monthly and quarterly budget building and tracking using KPI excel sheets

Certification

  • Learn2Serve Texas Food Safety Manager Certification

Timeline

Assistant Manager

Black Rock Coffee Bar
09.2020 - Current

Barista & Trainer

85C Bakery and Café
08.2019 - 03.2020

Assistant Team Leader

Creamistry
08.2018 - 08.2019

Cashier & Trainer

Malawi’s Pizza
12.2017 - 03.2018

High School Diploma -

Morton Ranch High School

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