Eddie Zavala
Visalia,CA
Summary
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.Fluent in english & spanish
Overview
13
13
years of professional experience
Work History
Cashier Manager
Double D Mini Mart
Visalia, CA
05.2023 - 02.2024
- Supervised cashier team during busy shifts to ensure efficient service.
- Trained new cashiers on register operations and customer service protocols.
- Managed cash handling procedures to maintain accuracy and security.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Maintained cleanliness and organization of the cashier area for safety compliance.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
Cashier Manager
Ez pick n go
Visalia, California
11.2019 - 02.2024
- Managed cash handling procedures to maintain accuracy and security.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Trained new cashiers on register operations and customer service protocols.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Coordinated inventory checks to ensure stock levels met store demands.
- Monitored sales trends to inform ordering and stock management decisions.
- Maintained cleanliness and organization of the cashier area for safety compliance.
Cashier Manager
Valley Gas & food
Visalia
03.2011 - 10.2019
- Supervised cashier team during busy shifts to ensure efficient service.
- Trained new cashiers on register operations and customer service protocols.
- Managed cash handling procedures to maintain accuracy and security.
- Cash checks / Money orders
- Drop cash deposits instore safe
- Manage extra safe with backup cash
- Stock store merchadise / coordinate with retailers and local suppliers with merchadise needed
- Monitored sales trends to inform ordering and stock management decisions.
- Supervised counting cash drawers and made deposits as part of store opening and closing procedures.
- Print closing reports / close store
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Education
John Muir Charter School
Nevada City, CAJohn Muir Charter School
Nevada City, CASkills
Dedicated Retail Professional experienced in customer service and sales strategies Delivered training to junior employees, enhancing team performance and customer satisfaction Demonstrated strong multitasking abilities and advanced knowledge of POS system operations while providing exceptional service in both English and Spanish
References
References available upon request.
Timeline
Cashier Manager
Double D Mini Mart
05.2023 - 02.2024
Cashier Manager
Ez pick n go
11.2019 - 02.2024
Cashier Manager
Valley Gas & food
03.2011 - 10.2019
John Muir Charter School
John Muir Charter School