Dynamic Patient Account Representative with a proven track record at Southern Plains Medical Center. Expert in insurance verification and claims management, ensuring timely resolution of denials and enhancing revenue flow. Committed to delivering exceptional patient experiences while maintaining operational efficiency.
In-house business office was outsourced to overseas, took position as PSR /receptionist. Make appointments for in clinic an phone call patients. Send medication refill requests an take patient messages for doctor as needed. Collect copay an balances on accounts .
Follow up on claims/denials , relaying trends an denials to claim scrubbers and sending corrected claims as needed to Medicare/ Advantage plans and Commercial payers. Submitted claims to correct payer an verify insurance as needed. Check daily clearing house reports to correct an rebill rejections. Scrubbed according to progress note to bill out claims to patients insurance. Monthly monitoring of payer age report to verify payers needing follow up to continue consistent revenue flow.