Eddie Michael Castro-Erazo
West Hartford
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Auto Zone Sales Assoicate/Sales Manager
Auto Zone
01.2019 - Current
- Responsible for the safe handling of the safe as well as the reister and drop bag deposits
- Keeping count of inventory items and correcting items adjustments or discrepancies
- Also having to deal with finding coverage for callouts or covering the shift myself
- Properly dealing with complaints from customers
- Improved customer satisfaction by addressing their concerns and swiftly resolving issues.
- Collaborated with other Zone Managers to share best practices, optimizing regional operations as a whole.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Loss Prevention Specialist
Burlington Coat Factory
01.2018 - 01.2019
- Conducted surveillance, orchestrated apprehensions with police, filed incident reports
- Enhanced store security through regular surveillance and monitoring activities.
- Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
- Provided excellent customer service while maintaining vigilance for potential theft or suspicious behavior.
- Created and maintained records of security incidents and investigations.
- Monitored store surveillance cameras to detect suspicious behavior.
Education
B.A. - Criminology, Theatre
Central Connecticut State University
Associates degree - liberal arts and science
Manchester Community College
Skills
- Team Collaboration
- Training and Development
- Active Listening Skills
- Receiving Shipments
- Leadership
- Office Supplies and Inventory
- Security Protocols
- Firearms knowledge
Certification
Connecticut Pistol Permit Course, March 2021
CPR
Timeline
Auto Zone Sales Assoicate/Sales Manager
Auto Zone
01.2019 - Current
Loss Prevention Specialist
Burlington Coat Factory
01.2018 - 01.2019
Associates degree - liberal arts and science
Manchester Community College
B.A. - Criminology, Theatre
Central Connecticut State University
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