Eddison knox
Cumming
Summary
Dedicated Guest Experience Ambassador with a strong focus on guest engagement and customer service. Committed to enhancing visitor experiences through effective problem-solving and adaptability. Resourceful and adaptable individual with a versatile background in guest services. Known for exceptional problem-solving skills.
Overview
3
3
years of professional experience
Work History
Guest Experience Ambassador
Atlanta History Center
Atlanta
09.2023 - Current
- Greeted visitors and provided information about exhibits and events.
- Assisted guests with ticketing and membership inquiries.
- Conducted guided tours, sharing historical insights and engaging narratives.
- Collaborated with staff to enhance visitor service strategies and experiences.
- Supported event coordination by setting up spaces for programs and activities.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Tracked inventory levels of amenities such as toiletries, linens, towels.
- Maintained accurate records of guest feedback and interactions.
- Collaborated with other departments to ensure guests received quality service throughout their stay.
- Responded promptly to all guest inquiries via phone, email, or in person.
- Resolved customer complaints in a courteous and timely manner.
Deli Clerk
Ingles Supermarket
Cumming
12.2022 - 09.2023
- Prepared fresh deli meats and cheeses for customer orders.
- Managed inventory levels to ensure product freshness and availability.
- Operated slicing equipment following safety and sanitation guidelines.
- Provided excellent customer service by assisting with product selection.
- Maintained cleanliness of the deli counter and surrounding area.
- Trained new staff on proper food handling techniques and procedures.
- Collaborated with team members to optimize workflow during peak hours.
- Assisted in creating appealing displays to attract customer interest.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Sliced meats and cheeses and weighed deli items for customers.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
Education
High School Diploma -
Forsyth Central Highschool
Cumming, GA05-2024
Skills
- Guest engagement
- Event coordination
- Customer service
- Guided tours
- Record keeping
- Visitor management
- Inventory management
- Problem solving
- Adaptability
- Guest relations
- Data entry
- Flexible schedule
- Teamwork
Languages
American Sign Language
Elementary
References
References available upon request.
Timeline
Guest Experience Ambassador
Atlanta History Center
09.2023 - Current
Deli Clerk
Ingles Supermarket
12.2022 - 09.2023
High School Diploma -
Forsyth Central Highschool