Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Websites
References
Timeline
Generic

Eddy González

Eagle Mountain,UT

Summary

Experienced sales advisor successful at handling daily tasks such as merchandising, payment processing and documentation while excelling at customer service and revenue generation. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Advisor

Dentsply Sirona Implants (Byte)
Lehi, UT
10.2024 - Current
  • Developed relationships with new and existing clients through contact management systems.
  • Provided customers with information on products and services available.
  • Demonstrated product features and benefits to potential customers.
  • Verified customer information for return items, including name, address and phone number.
  • Advised customers on return policies and procedures as needed.

Customer Service Representative

StubHub
Draper, UT
09.2023 - 08.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Internet Sales Specialist

Tricolor Auto Group
Dallas, TX
08.2021 - 07.2023
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Reduced response time for customer inquiries by streamlining communication processes.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Identified competitive sales targets and facilitated cross-divisional sales opportunities.
  • Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends.
  • Developed strategies to increase website traffic and maximize customer engagement.

Education

Associate of Science - Psychology

Collin County Community College District
Plano, TX
05.2025

High School Diploma -

Herriman High School
Herriman, UT
05.2021

Certificate - Certified Nursing Assistant

Utah CNA Centers
Orem, UT

Skills

  • Information Security
  • Scheduling
  • Call Management
  • Appointment Scheduling
  • Product Knowledge
  • Spreadsheets
  • Call Center Experience
  • International Sales Support
  • Customer Service
  • Sales Expertise
  • Product Sales
  • Receiving Support
  • Spanish/English Translation
  • Customer Support
  • Cold-calling
  • Lead prospecting
  • Contact follow-up

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • Top performer in every job position.

Certification

  • Certificate in dialogue and sales

References

References available upon request.

Timeline

Sales Advisor

Dentsply Sirona Implants (Byte)
10.2024 - Current

Customer Service Representative

StubHub
09.2023 - 08.2024

Internet Sales Specialist

Tricolor Auto Group
08.2021 - 07.2023

Associate of Science - Psychology

Collin County Community College District

High School Diploma -

Herriman High School

Certificate - Certified Nursing Assistant

Utah CNA Centers

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Eddy González