Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Eddy Kahale

Eddy Kahale

Williamsville,NY

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 10 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

10
10
years of professional experience

Work History

Director of Sales

Verizon
Buffalo, NY
02.2024 - Current
  • Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
  • Achieved regional sales targets through effective territory management and relationship building with key clients.
  • Increased sales revenue by developing and implementing strategic plans, and setting performance goals for the sales team.
  • Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
  • Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.

Senior Business Manager

Verizon Business Group
Buffalo, NY
02.2021 - 02.2024
  • Supporting the business growth for our small to medium business market.
  • Building a culture of knowledge, teamwork, and competitiveness within my team.
  • Cultivating relationships with retail leadership and Verizon's frontline personnel to drive sales and best-in-class practices.
  • Identified potential business opportunities by researching market trends, competitive activities and customer needs.
  • Coordinated with various departments to ensure successful completion of projects on time and within budget.

General Manager

Verizon
Manhattan, NY
04.2019 - 02.2021
  • Demonstrate ability to lead and build trust by developing a heightened sense of belonging and inclusion for my retail team.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Plan, identify, communicate, and delegate key responsibilities and practices to my team to ensure a smooth flow of operation
  • Developed a high-level leadership training program aimed at increasing productivity and nurturing soft skills.

Solutions Manager

Verizon
Manhattan, NY
03.2018 - 03.2019
  • Lead and drive team to meet and exceed quotas and rise through the Leader Board ranks
  • Manage customer flow and traffic through team inspiration, successful training and coaching.
  • Provided training sessions for users on how to use new software applications effectively.

Sales Associate

Verizon
Manhattan, NY
03.2014 - 03.2018
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.

Education

Master of Arts - Organizational Leadership

University of Arizona Global Campus
Pheonix, AZ
06-2020

Bachelor of Arts - International Business

Notre Dame University
Beirut Lebanon
08-1999

Skills

  • Business Development and planning
  • Sales leadership
  • Coaching and mentoring
  • Sales team training
  • Client Relationship Management
  • Sales training and leadership
  • Territory Management

Accomplishments

  • President's Cabinet Winner 2022
  • Winner circle winner (5 times)
  • Winner of the Service award during redeployment as customer service supervisor.
  • SM Leadership and Development initiative

Timeline

Director of Sales

Verizon
02.2024 - Current

Senior Business Manager

Verizon Business Group
02.2021 - 02.2024

General Manager

Verizon
04.2019 - 02.2021

Solutions Manager

Verizon
03.2018 - 03.2019

Sales Associate

Verizon
03.2014 - 03.2018

Master of Arts - Organizational Leadership

University of Arizona Global Campus

Bachelor of Arts - International Business

Notre Dame University
Eddy Kahale