EDDY LAKAI

LAWAS,SARAWAK

Summary

Efficient, accurate and detail-oriented Supervisor with innate drive to provide exceptional service. Attentive to client preferences and modern trends in aesthetics. Positive attitude with consistent record of building clientele and achieving high rates of client retention.

Overview

years of professional experience

Work History

Salon Supervisor

MBA Hair & Beauty Salon Sdn Bhd

08.2016 - 12.2023

Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Maintained general appointment calendar and set shift schedules.

Customer Service Representative Supervisor

Parkson Sunway Pyramid

03.2012 - 06.2013

Coordinated scheduling to ensure adequate staffing during peak hours, minimizing wait times for customers.
Implemented new policies and procedures to improve overall customer service quality.
Collaborated with other departments to address customer issues, resulting in improved cross-functional communication.
Recognized as a top performer due to consistently exceeding performance targets related to customer satisfaction scores and call handling efficiency metrics.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Monitored front areas so that questions could be promptly addressed.

Education

Bachelor of Science And/with Education Degree - Early Childhood Education

UNITAR INTERNATIONAL UNIVERSITY

PETALING JAYA

12.2015

DIPLOMA - Early Childhood Education

UNIVERSITY TUN ABDUL RAZAK

TAMAN BACHANG BARU,MELAKA

07.2009

Skills

Supply Management
Employee Training
Task Delegation
Safety awareness
Willing To Travel
Client satisfaction

Guest Relations
Staff motivator
Time Management
Problem-solving skills
Team Collaboration
Effective Multitasking

Jogging and Exercise

Improve cardiovascular health and help prevent obesity.

Additional Information

Hardworking and willing to learn new things

Languages

Malay

Native or Bilingual

English

Professional Working

Timeline