Eddy Louis Charles
Boston,MA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cashier
Liquor Store
03.2023 - 01.2024
- Monitored self-checkout systems and provided help in resolving complex problems.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
CCD For Comcast(Call Center Of Dominican Republic)
07.2015 - 12.2015
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Maintained and managed customer files and databases.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Responded to customer calls and emails to answer questions about products and services.
Housekeeper
Celebrity & Royal Caribbean Cruises
04.2011 - 06.2014
- Hang, cleaned and rehung draperies to maintain freshness.
- Handled requests for extra linens, toiletries and other supplies.
- Sorted, laundered and put away various laundry items.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Polished fixtures to achieve professional shine and appearance.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Verified cleanliness and organization of storage areas and carts.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
Education
No Degree - Law Enforcement
University of The State of Haiti
Port-au-Prince,HaitiHigh School Diploma -
College Frere Lamerique
Delmas 33,Port-au-Prince,Haiti06.2005
Skills
- Price Verification
- Gift Wrapping
- Customer Service
- Social Perception
- Currency counting
- Cash register systems
Certification
- Crowd management, Celebrity Cruises - 2012
Languages
English
Full Professional
Spanish
Full Professional
French
Native or Bilingual
creole
Native or Bilingual
Timeline
Cashier
Liquor Store
03.2023 - 01.2024
Customer Service Representative
CCD For Comcast(Call Center Of Dominican Republic)
07.2015 - 12.2015
Housekeeper
Celebrity & Royal Caribbean Cruises
04.2011 - 06.2014
No Degree - Law Enforcement
University of The State of Haiti
High School Diploma -
College Frere Lamerique
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