EDDY MISAKI
Gresham,OR
Summary
Experienced inside sales and customer service representative with a strong background in customer inquiries, product quoting, order processing, inventory verification, invoicing, and payment application. Skilled in coordinating qualified opportunities, expediting rush orders, maintaining CRM records, resolving complaints, and supporting management across multiple industries.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Office Specialist
Summit Truck Body
Portland, OR
03.2026 - 10.2026
- Gathered specifications, quantities, and product requirements from incoming customer inquiries, emails, and sales representatives, ensuring accurate quote preparation.
- Calculated pricing and estimates by researching current item prices, applying discounts and tax rules, and drafting formal customer quotes.
- Verified inventory, stock levels, and lead times through database research and warehouse or supplier coordination before issuing quotes.
- Processed invoices and applied customer payments in a timely manner, supporting accurate account records and efficient cash-flow administration.
International/Domestic Inside Sales Coordinator
ECD
Portland, OR
01.2024 - 03.2026
- Managed incoming customer calls and addressed inquiries in a timely manner, strengthening service responsiveness and customer relationships.
- Routed qualified opportunities to appropriate sales executives for further development and closure, supporting effective pipeline progression.
- Created and processed quotes and sales for new and existing customers, improving order accuracy and supporting timely revenue generation.
- Expedited rush-order requests and altered sales orders and shipping information, maintaining customer commitments and delivery timelines.
- Provided assistance to management team members and executives as needed, supporting day-to-day coordination and administrative efficiency.
- Performed data entry for metrics, sales figures, and other key data, maintaining organized records for performance tracking and reporting.
Customer Service Specialist
Stellar Industrial Supply
Portland, OR
03.2021 - 01.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Answered inbound calls, chats and emails to facilitate customer service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Set up and activated customer accounts
- Mentored new employees on procedures and policies to maximize team performance
- Made outbound calls to obtain account information
- Documented customer correspondence in CRM to track requests, problems and solutions.
Front Office Assistant
Family Holistic Health
Portland, OR
08.2019 - 02.2021
- Managed $75,000+ in inventory, supporting accurate oversight of valuable products and operational resources.
- Boosted brand awareness through social media, expanding promotional visibility and supporting customer engagement.
- Managed marketing and promotions, helping communicate services and strengthen outreach efforts.
- Assisted in hiring new employees, reported to management, and performed administrative duties to support daily office operations.
- Scheduled and confirmed appointments, meetings, and events, maintaining organized calendars and reliable coordination.
- Copied, scanned, and filed documents, supporting accessible and orderly administrative records.
- Answered, screened, and forwarded telephone calls, ensuring inquiries reached the appropriate staff members.
- Monitored office supplies and ordered replacements, helping maintain uninterrupted office operations.
Customer Service Representative
The UPS Store Inc.
Eugene, OR
08.2017 - 06.2019
- Delivered world-class customer service by applying strong interpersonal and communication skills, supporting positive customer experiences and repeat business.
- Performed various business services for customers, using effective oral and written communication to complete requests accurately and efficiently.
- Applied knowledge of Internet applications to support customer transactions and day-to-day retail service needs.
- Managed day-to-day operations of a retail location, coordinating customer service activities and maintaining operational continuity.
- Handled physical requirements including standing for several hours and lifting 50-75+ pounds, supporting efficient execution of retail responsibilities.
Pawnbroker
A1 Hawk
Portland, OR
06.2015 - 07.2017
- Provided loans, issued pawn receipts, retrieved repaid items, and sold merchandise to recover cash while adhering to industry regulations.
- Welcomed customers and offered assistance with merchandise questions, creating a helpful shopping experience and supporting customer engagement.
- Organized the stock overflow room and moved merchandise to the showroom when space was available, improving inventory accessibility.
- Negotiated sale prices to reach target profit margins while establishing suitable pricing for customers, supporting profitable transactions.
Education
Bachelor of Science - Social Sciences
Portland State University
Portland, OR 09.2019 - 01.2021
Associate of Science - Criminal Justice
Lane Community College Centennial High School
Eugene, OR 09.2017 - 03.2019
Associate of Arts - General Studies
Lane Community College
Eugene, OR 09.2017 - 03.2019
Skills
- Quote preparation
- Quote analysis
- Order processing
- Data reporting
- Sales support
- Account reconciliation
- Accounts receivable
- Invoice Processing
- Payment processing
- Property management experience
- Property leasing
- Regulatory compliance
- Landlord-tenant law
- Microsoft Dynamics 365
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Microsoft Access
- Google Docs
- Databases
- Data entry
- Clerical support
- Administrative support
- Office activity coordination
- Schedule management
- Appointment scheduling
- Filing
- Record keeping
- Customer service
- Consumer customer service
- Client communication
- Customer inquiries handling
- Customer assistance
- Phone client interaction
- Phone etiquette
- Interpersonal skills
- Excel data entry
- Teamwork
- Team coordination
- Time management
- Problem Resolution
- Issue resolution
- Operational planning
- Quality control
- Detail orientation
- Shipping coordination
- Inventory Management
- Stock management
- Order entry
- Workforce development
- Report writing
- Report Creation
- Data visualization
- Excel data entry
- CRM system proficiency
- POS systems
- Assistant manager experience
- Inside sales
- Hospitality
- Customer surveys
- Negotiation
- Problem-solving
- Organized workspace
- Computer operation
- Clerical support
- Management
- Reception management
- Administrative support
- Customer communication
- Detail orientation
- Payment processing
- Record keeping
- Data visualization
- Customer surveys
- Problem-solving
- Operational planning
- Shipping coordination
- Report Creation
- Customer communication
Personal Information
- Driving License: Driver's License
- Availability: Willing to relocate to: Gresham, OR
Languages
- Driving License: Driver's License
- Availability: Willing to relocate to: Gresham, OR
Timeline
Office Specialist
Summit Truck Body
03.2026 - 10.2026
International/Domestic Inside Sales Coordinator
ECD
01.2024 - 03.2026
Customer Service Specialist
Stellar Industrial Supply
03.2021 - 01.2024
Bachelor of Science - Social Sciences
Portland State University
09.2019 - 01.2021
Front Office Assistant
Family Holistic Health
08.2019 - 02.2021
Associate of Science - Criminal Justice
Lane Community College Centennial High School
09.2017 - 03.2019
Associate of Arts - General Studies
Lane Community College
09.2017 - 03.2019
Customer Service Representative
The UPS Store Inc.
08.2017 - 06.2019
Pawnbroker
A1 Hawk
06.2015 - 07.2017