Kimberly (Kim) Franke
Beaver Dam,WI
Summary
Versatile and results-driven professional with a proven track record at Drexel Building Supply, specializing in ordering millwork and project estimation. Excelled in fostering team collaboration and enhancing client satisfaction through exceptional craftsmanship and efficient project management. Skilled in material selection and time management, significantly contributing to revenue growth and operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Millwork Specialist
Drexel Building Supply
02.2022 - Current
- Delivered exceptional craftsmanship by meticulously executing custom millwork projects according to client specifications.
- Collaborated with sales team to develop comprehensive proposals that exceeded client expectations and increased revenue.
- Established strong relationships with suppliers and vendors, securing favorable pricing on materials while maintaining high-quality standards.
- Mentored junior team members, fostering skill development and promoting a collaborative work environment.
Hygiene Coordinator/Dental Assistant
Eaton Dental
09.1997 - 02.2022
- Identified trends in patient needs or preferences related to preventive oral care services offered by the practice.
- Enhanced office efficiency by coordinating and prioritizing hygiene tasks for a team of dental hygienists.
- Improved patient satisfaction by implementing a streamlined appointment scheduling process.
- Contributed to the practice''s growth and success by consistently meeting or exceeding hygiene department revenue goals.
- Managed patient inquiries with professionalism, addressing concerns regarding treatments or financial responsibilities promptly and effectively.
- Streamlined recall system processes, resulting in increased appointment confirmations among existing patients.
- Strengthened interdepartmental communication by serving as a liaison between hygienists, dentists, and administrative staff.
- Increased patient retention with exceptional customer service and prompt follow-up communication.
- Promoted oral health education within the community by organizing and participating in outreach events.
- Maintained strict compliance with OSHA regulations and infection control protocols, ensuring a safe environment for both patients and staff members.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Maintained accurate medical and dental records by documenting important patient data in [Software].
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
- Educated patients on oral hygiene and care to prevent future dental issues.
Education
Associate of Science - Dental Assistant
Fox Valley Technical College
Appleton, WI06-1993
Skills
- Paperwork processing
- Project estimation
- Quote preparation
- Deadline adherence
- Material selection
- Expertise in millwork
- Invoice preparation
- Upselling
- Special order management
- Home construction
- Renovation projects
- Teamwork
- Time management
Accomplishments
- Dale Carnegie Training
- Healthcare Provider BLS
- Dental Radiology
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
Timeline
Millwork Specialist
Drexel Building Supply
02.2022 - Current
Hygiene Coordinator/Dental Assistant
Eaton Dental
09.1997 - 02.2022
Associate of Science - Dental Assistant
Fox Valley Technical College
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
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